Bryan Rodriguez
Riverside,CA
Overview
7
7
years of professional experience
Work History
Service Manager
Alliance fleet LLC
Corona, CA
09.2025 - Current
- Maintain constant work flow ensure employees are working in a safe and efficient manner
- Keep communication with clients answer all questions via email text or phone at any time of day
- Weekly meetings with other service/general managers regarding production/parts/ profit/loss
- Close out work orders/invoice
- Keep track of time on jobs ensure w/o's are being completed on time
- Track & organize parts arrival
- Monitor job completion dates
- Monitor production line make sure it is running smooth
- Problem solve
- Upfit units for dealership/companies ensure install/parts meets quality & customer satisfaction/warranty to keep customers happy
- Daily updates on spreadsheets or other platforms such as units in WIP or BIP parts sold units completed and ready to invoice also reasons why its not completed why we did not hit target or if we exceeded our target for revenue
- Collaborated with customers to offer solutions to service needs.
Shop manager
Morgan Corporation
Riverside, CA
01.2022 - 10.2025
- Provide excellent customer service by explaining the repair process and communicating any technical issues so customer is satisfied and up to date
- Oversaw inventory control processes to maintain accurate stock levels.
- Work with sales to quote customer jobs/upsell parts
- Assisted with customer orders, including unit purchases, scheduling, and maintaining consistent communication.
- Addressed customer inquiries and resolved issues to enhance overall satisfaction.
- Coordinated morning meetings to motivate employees, review monthly budget and profit, and ensure compliance with PPE and safety guidelines.
- Foster a positive work environment by facilitating team meetings to ensure open communication and streamline operations with staff
- Tracked job completion dates to ensure projects remained on schedule.
- Monitored and organized the arrival of parts to ensure timely processing.
- Oversaw the recruitment, training and development of new staff members.
- Built and maintained sound business relationships with vendors and suppliers.
- Ensured compliance with all relevant health, safety and security regulations.
- enforced safety protocols, significantly reducing workplace accidents.
Parts counter
O'Reilly Auto Parts
Riverside, CA
12.2023 - 08.2025
- Maintained excellent customer relationships, ensuring satisfaction and repeat visits to the store
- Greeted customers and diagnosed engine issues, replacing wiper blades and batteries as needed
- Assisted customers daily and delivered parts to various locations to meet their needs
- Keep store clean and stocked
Shop technician
Morgan corporation
Riverside, CA
10.2018 - 01.2022
- Inspected equipment to diagnose operational issues, ensuring reliability and safety.
- Repaired hydraulic systems on dump trucks and heavy-duty equipment.
- Performed standard service repairs on truck bodies, enhancing functionality and extending service life.
- Welded and fabricated parts to meet project specifications, contributing to project completion and quality standards.
- Installed new equipment in accordance with safety protocols.
- Interpret and apply work orders and measurements
Education
High School Diploma -
Alta Vista Charter
7680 casa Blanca st Riverside CA 9250406.2016
Some College (No Degree) - General Ed/welding
Riverside Community College
4800 Magnolia Ave Riverside 92506Some College (No Degree) - Industrial electricity
Norco Community College
2001 Third ST Norco CA 92860Skills
- Service delivery
- Customer service
- Technical troubleshooting
- Quality control
- Compliance enforcement
- Team management
- Staff supervision
- Crew leadership
- Staff motivation
- Morale boosting
- Problem solving
- Effective communication
- Stress management
- Bilingual speaker
Languages
- Spanish
- English
Timeline
Service Manager
Alliance fleet LLC
09.2025 - Current
Parts counter
O'Reilly Auto Parts
12.2023 - 08.2025
Shop manager
Morgan Corporation
01.2022 - 10.2025
Shop technician
Morgan corporation
10.2018 - 01.2022
High School Diploma -
Alta Vista Charter
Some College (No Degree) - General Ed/welding
Riverside Community College
Some College (No Degree) - Industrial electricity
Norco Community College