Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Bryan Rohr

Smithfield ,VA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Senior Manager, Inventory Management and RecourseSenior Manager, Operational Efficiency and Customer CareManager, Account Recourse

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Smithfield , VA, US
Open to relocation: No

Salary Range

$70000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leave4-day work week

Summary

Implemented strategies for team adaptation during organizational changes, enhancing operational efficiency.

Achieved significant improvements in operational efficiency through updated processes and procedures. Delivered streamlined policy transition processes across departments. Reduced backlog inventory from 150,000 to 600, enhancing inventory management. Fostered collaboration with offshore teams to drive operational success.

Overview

22
22
years of professional experience

Work History

Senior Manager, Inventory Management and Recourse

PRA Group
04.2021 - Current
  • Same as previous role
  • 4 years, 10 months
  • NHO1

Senior Manager, Operational Efficiency and Customer Care

PRA Group
04.2019 - 04.2021
  • Key Objectives:
  • Carrying out and attaining the mission and goals of PRA and the Inventory Management department
  • Development of employees with emphasis on quality, continuous improvement, key employee retention and development, and high performance
  • Health and safety of the employees
  • Personal ongoing self-development and personal growth as a manager
  • Make business decisions that are responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
  • Communicate regularly with other managers, AVP, VP, SVP, and other designated contacts within the organization
  • Assist team in meeting monthly collection goal from debt settlement companies
  • Ensure Research accounts are completed in accordance with department expectations
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources Business Partner, when necessary
  • Maintain employee work schedules, including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling
  • Establish and maintain relevant controls and feedback systems to monitor the operation of the department
  • Review post-sales support requests from various internal departments submitted through internal systems and use independent judgement to make decisions
  • Lead employees to meet PRA’s expectations for productivity, quality, continuous improvement, and goal accomplishment by providing regular feedback and encouraging accountability
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, instant messaging, and regular interpersonal communication
  • Reliable point of contact for sellers and the ability to establish exemplary relations with new sellers as well as maintaining relations with current sellers
  • Attend weekly seller calls and report feedback to management issues and concerns
  • Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
  • Point of Contact for research projects and new product type onboarding
  • Writing and editing policies and procedures
  • Compute, classify, record, and verify numerical data for use in maintaining accounting records
  • Utilizing SQL and MS Access to compile and analyze data. Use data to prepare, track, and summarize account and financial trends
  • Submit post-sales support files/requests to sellers per a defined schedule
  • Responsible for ensuring putbacks are pre-reviewed before submission
  • Receive, record and process incoming seller reimbursements for the repurchase of accounts
  • Receive, record and process incoming direct pay remittances from sellers
  • Responsible for maintaining the timeliness of designated seller’s email, phone, and mail correspondence
  • Run necessary reports and analyze as directed by management
  • Maintain active relationships and communications with Acquisitions department for each seller
  • Analyze and research assigned accounts as necessary
  • Record and process research performed
  • Partner with internal departments to research accounts, determine the appropriate account classification based on research, and update the accounts via internal system
  • Electronically file all documentation per policy and procedure
  • Ensuring that procedures are carried out carefully and accurately to eliminate findings
  • Obtain account information and account verification from seller of the account
  • Serve as liaison between Strategy and internal customers on research accounts; provide information as required to appropriate parties
  • Receive, analyze, and process SIF Recon from 3rd parties
  • Successfully interpret data to draw conclusions for managerial action and strategy
  • Present data and conclusions to management to improve operations for the team
  • Process incoming Death Mail
  • Log and process mail payments
  • Run and modify SQL queries to determine accounts in need of research
  • Provide high level analysis of accounts in research queue
  • Conducts audits of research inventory
  • Conducts audits of email handling from 3rd parties
  • 2 years
  • NHO1

Manager, Account Recourse

PRA Group
01.2016 - 04.2019
  • Review post-sales support requests from various internal departments submitted through internal systems and make decisions.
  • Ensure post-sales support files/requests to sellers are submitted per set schedule.
  • To make sure seller payments for the repurchase of accounts are processed and tracked
  • Ensure direct pay remittances from sellers are processed and logged.
  • Responsible for supervising the timeliness of designated seller’s email, phone, and mail correspondence.
  • See that all necessary reports are run and/or analyzed as directed by management.
  • Responsible for ensuring compliance with applicable laws, regulations and company polices across areas of organizational responsibility
  • Maintain and update all procedures for the department.
  • Manages team to ensure all communication/work is completed in timely fashion and will assist as needed.
  • Ensure all payments on RTND accounts are processed and sent back to sellers.
  • See that all Direct Pay, Buyback, Seller Adjustment funds/wires are accounted for and will reconcile for month end process.
  • Track all accounts that are Putback to sellers are settled and accounted for.
  • Coordinate seller calls and provide feedback on all outstanding issues and concerns.
  • 3 years 3 months
  • NHO3

Account Recourse Lead

PRA Group
01.2013 - 01.2016
  • Handled the functions as in previous roles as shown above as well as lead the team.
  • 3 years
  • NRO

Account Recourse Specialist II

PRA Group
01.2010 - 01.2013
  • Process Direct Pay files sent from seller
  • Process Putbacks
  • Answer seller email inquiries
  • 3 years
  • NRO

Accounting Clerk

PRA Group
01.2005 - 01.2010
  • Post payments to accounts sent directly from the customer
  • Post payments to accounts sent directly from the seller
  • Answer seller email inquiries
  • Process putbacks
  • 5 years
  • NHO2-3

Intern

PRA Group
07.2004 - 01.2005
  • Scanned documents for Accounts Payable
  • 6 months
  • NHO2-3

Education

Bachelor of Science - Media Studies

Radford University
Radford, VA

Skills

Strategic planning

Cross-functional collaboration

Operations management

Cross-functional team coordination

Cross-functional communication

Employee development

Excellent communication

Customer service

Timeline

Senior Manager, Inventory Management and Recourse

PRA Group
04.2021 - Current

Senior Manager, Operational Efficiency and Customer Care

PRA Group
04.2019 - 04.2021

Manager, Account Recourse

PRA Group
01.2016 - 04.2019

Account Recourse Lead

PRA Group
01.2013 - 01.2016

Account Recourse Specialist II

PRA Group
01.2010 - 01.2013

Accounting Clerk

PRA Group
01.2005 - 01.2010

Intern

PRA Group
07.2004 - 01.2005

Bachelor of Science - Media Studies

Radford University

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