Bryan Scarborough

• Be the technical point of contact for Oracle Service Cloud (RightNow) including deploying new features and upgrades to Oracle Service Cloud (RightNow) and assisting with reporting needs of other departments
• Facilitating process meetings (Change Advisory Board, Individual Case Basis Sales Review, Escalation Review Board, Incident Review Board)
• Develop, maintain and improve tools used by the Corporate IT team.
• Application to sync On Call Calendar data from Atlassian OpsGenie to SharePoint so all users can see who is On-Call.
• Application to assist with running Process Meetings including automating email generation, reminders and follow-up notification.
• Corporate IT portal with useful link and new from the Corporate IT Department.
• Application to remind users of upcoming domain password expiration and automatically disable account after password expiration.
• Application to create tickets in Oracle Service Cloud (RightNow) on a set schedule.
• Application to allow the Corporate IT team to manage Oracle Service Cloud (RightNow) users and contacts.
• Application to push latest OpenVPN configuration files to all machines on Mobile Device Management (Intune)
• Implement a revamped CAS (Critical Availability Service) QA and Testing process to verify that customer environment is highly available.
• Interacts with all necessary parties to ensure that CAS customer’s solution becomes CAS certified during the recertification process.
• Implement and maintain ManageEngine ADSelfSevice Plus.
• Desktop Support for users across all locations including remote workers.
• Active Directory account management on multiple internal domains.
• Management of Office 365 (Exchange, SharePoint, OneDrive, Teams, Entra)
• Complete multiple SharePoint Migrations, including 2 On Prem to SharePoint Online migrations, 2 SharePoint Online to SharePoint Online migrations, 1 Google Workspace to SharePoint Online migration and 1 On Prem File Server to SharePoint Online migration.
• Responsible for ensuring stock levels of workstation parts and accessories are maintained.
• Oversee the monthly reporting of software licenses (Microsoft SPLA, RedHat CCSP, VMware VSPP/VCSP).
• Participate in 3rd Party Vendor Licensing Audits
• Monitor, analyze, and optimize license usage and spend across the entire organization.
• Manage enterprise-wide compliance with software license agreements by monitoring and enforcing proper software usage policies and guidelines to ensure the organization is compliant.
• Assist with the management of Microsoft CSP and Solution Partner (MPN) programs
• Management of Third-Party Spam Filtering solutions
• Assist with the Onboarding of new employees

When I started at CVS, I was hired as a cashier and worked my way up to the position of Store Manager, where I enjoyed the following responsibilities.

As a Store Manager, my responsibilities consisted of writing the weekly schedules, verifying delivery and credits from outside vendors and overseeing inventory. This included checking merchandise as it comes in, verifying its stock location, sorting, and organization of the warehouse to maximize efficiency and space. I had oversight of all aspects of inventory including damages, credits, bulk drops, and inter-district redistribution. I handled everything from small vendor drops to entire distribution trucks, which consisted of complete trailers.

My responsibilities further included the training of employees in all aspects related to the job at CVS. This includes the yearly re-certification of OSHA. Other responsibilities as a member of store management consisted of preparing and delivering deposits to the bank, receiving shipments from outside vendors, working stock daily, and merchandising tasks.

Aside from my handling of the warehouse and office tasks, I was regularly involved in assisting customers, caring for customer complaints and requests, and assisting the Pharmacists and Pharmacy Technicians.

As a contractor for PicturePages Partnership, I develop Flash games, based on Bill Cosby's PicturePages®, to teach children basic concepts such as numbers, letters, sounds, and colors. I also did quality assurance testing on the games.

As a contractor for Computer Generated Solutions (CGS), I developed content for online training courses and prepared pre-made training courses for use with the CGS Learning Management System. I also handled minor network administration and desktop support in the office.