Nayeli Martinez Soto
Des Moines,IA
Summary
DMACC Graduate with an Associates degree. Studied at DMACC for 2 years and was able to get my degree in Fashion Merchandising and a Interior Design Consultant Certificate. I have a background of about 3+ years of customer service experience and over 2 years of data entry. Very organized, and known for providing quality services.
Overview
4
4
years of professional experience
Work History
Intake Service Continuity
Purfoods
Ankeny, Iowa
2025.02 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team enviroment.
- Caseworker Communication to continue client services (Email/Fax)
- Actively Checking Portals for Renewals
Retail Stock Associate
Aerie By American Eagle
West Des Moines, Iowa
2024.01 - Current
- Assisted with stock organization and inventory management.
- Executed product replenishment on the sales floor to enhance the customer shopping experience.
- Work with team members to ensure the timely unloading and processing of shipments.
- Stock merchandise, label items, and arrange according to the floor plan.
Intake Specialist
Purfoods
Ankeny, Iowa
2022.12 - 2025.01
- Maintained a high level of accuracy in data entry, ensuring all information was correctly entered into CRM/CareLink.
- Managed intake processes for new clients and service requests.
- Updated patient information in CRM/CareLink.
- Coordinated with external agencies/ caseworkers to ensure continuity of care for clients.
- Provided referrals to caseworkers/ agencies that requested or needed them for client services.
Bilingual Customer Service Representative
Purfoods
Des Moines, Iowa
2022.01 - 2022.11
- Actively listening to customers, I handled concerns quickly, and escalated major issues to my supervisor.
- Managed high-volume inbound calls and minimized hold times for customers.
- Enhanced customer satisfaction by resolving complex inquiries in both English and Spanish.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries and/or other departments.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Met all quality standards.
Education
Associate of Applied Science - Fashion Merchandise
Des Moines Area Community College
Ankeny, IA2021-05
High School Diploma -
East High School
Des Moines2019-05
Skills
- Client intake
- Bilingual communication
- Retail stocking
- Teamwork and collaboration
- Customer service
- Problem solving
- Data entry
- Data accuracy
Languages
English
Professional
Spanish
Professional
Timeline
Intake Service Continuity
Purfoods
2025.02 - Current
Retail Stock Associate
Aerie By American Eagle
2024.01 - Current
Intake Specialist
Purfoods
2022.12 - 2025.01
Bilingual Customer Service Representative
Purfoods
2022.01 - 2022.11
Associate of Applied Science - Fashion Merchandise
Des Moines Area Community College
High School Diploma -
East High School