Bryan Scott

Patient Advocate, Elevate Patient Financial Solutions
02/2023-Present
 Screened uninsured hospital patients to determine if patient is a viable candidate for federal, state,
and/or county medical or disability assistance.
 Completed the appropriate Medicaid applications and followed through until approved.
 Detailed, accurate and timely documentation in both MPower and the hospital systems EPIC on all
cases worked.
 Maintained assigned work queue of patient accounts.
 Collaborate with hospital staff, case managers, social workers, financial counselors.
 Answered incoming telephone calls, make out-bound calls, and track all paperwork necessary to
submit enrollment and renewal for prospective Medicaid patients.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.