Bryan Smith
Smyrna,GA
Summary
Compassionate Nursing Student with specialized skills in patient care, medical terminology, and emergency response. Recognized for high productivity and efficient task completion. Strong communicator with a focus on empathy and teamwork to enhance patient experiences and support healthcare teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Client Support Specialist
U.S. Bank
Remote
11.2022 - 06.2024
- Collaborated with other departments to resolve complex customer issues quickly and efficiently.
- Collaborated closely with the manager to co-manage and streamline daily operational activities, ensuring operational efficiency and effectiveness.
- Actively contributed to the continuous improvement of site operations by providing insightful feedback and recommendations, driving enhancements in overall performance and productivity.
- Demonstrated strong leadership by providing clear direction and valuable guidance to the Customer Service Center Representatives, fostering a positive and productive work environment.
Police Officer
City of Atlanta
Atlanta , Georgia
10.2018 - 03.2021
- Patrolled assigned areas to detect and prevent criminal activity.
- Performed searches for missing persons using a variety of investigative methods.
- Conducted traffic stops in accordance with departmental protocol.
- Observed court proceedings related to cases involving police work.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Developed positive relationships with members of the community through outreach programs.
Medicare Insurance Agent
Alorica
Kennesaw , GA
03.2015 - 10.2018
- Demonstrated knowledge of health care reform initiatives as they relate to Medicare coverage options.
- Built relationships with existing customers to encourage renewals and referrals.
- Assisted clients with claims processing and appeals when necessary.
- Collaborated with colleagues in order to enhance service delivery standards across all departments within organization.
Call Center Agent
G.C. Services
Knoxville, TN
01.2012 - 03.2015
- Resolved customer service inquiries promptly and efficiently.
- Reported any technical problems encountered while taking calls to the IT department.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Identified customer needs by asking probing questions and actively listening to responses.
Direct Support Professional Caregiver
Support Solutions Of Mid-South
Knoxville , TN
03.2011 - 01.2012
- Perform personal and healthcare-related tasks with persons served, such as basic personal hygiene, grooming, feeding, mobilization, and medical monitoring.
- Provides documentation and confidential information daily.
- Accompanies persons served to a scheduled appointment.
- Accessed company vehicles provided for transportation needs of persons supported.
Education
High School Diploma -
Mcminn High School
Athens, TN05-2010
Associate of Science - Nursing
Georgia Highlands College
Rome, GASkills
- Transportation
- Client documentation
- Appointment Scheduling
- Direct Patient Care
- Patient Management
- Task Prioritization
- Call Center Operations
- Technical Support
- Resolving issues
- Insurance terminology
- Eligibility Determination
- Analytical Thinking
- Analytical Skills
- Knowledgeable in a variety of Call Center softwares
- Defense and Arrest Tactics (DAAT)
- Traffic Laws
- Crime prevention training
- Defensive driving training
- Criminal Law
Certification
- American Heart Association Basic Life Support (BLS)
- Peace Officer Basic Law Enforcement
- Georgia Nurse Aide Training.
Timeline
Senior Client Support Specialist
U.S. Bank
11.2022 - 06.2024
Police Officer
City of Atlanta
10.2018 - 03.2021
Medicare Insurance Agent
Alorica
03.2015 - 10.2018
Call Center Agent
G.C. Services
01.2012 - 03.2015
Direct Support Professional Caregiver
Support Solutions Of Mid-South
03.2011 - 01.2012
High School Diploma -
Mcminn High School
Associate of Science - Nursing
Georgia Highlands College
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