Chris Moody
Murfreesboro,TN
Summary
Accomplished Senior Client Support Specialist offering four years of client relationship management with a positive demeanor and analytical problem-solving skills. Dedicated to identifying customer needs to recommend products and services, driving revenue and fostering client loyalty.
Overview
5
5
years of professional experience
Work History
Senior Client Support Specialist
Learning Lab
08.2022 - Current
- Provide customer support to clients, including troubleshooting billing and scheduling issues, explaining services, and resolving customer complaints.
- Collaborate with cross-functional teams, including sales, marketing, and development to ensure client needs are met and exceeded.
- Manage team of support staff, including training, coaching, and performance management of five employees.
- Switched CRMs with annual savings of over 40% and trained 11 staff members with new software.
Server
Ruby Sunshine
09.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated and maintained warm relationships with regular customers.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary menu items.
- Upsold high-profit items such as appetizers and drinks to enhance sales numbers.
Server
Longhorn Steakhouse
05.2020 - 09.2021
- Regularly upsold menu items and driving restaurant revenue including setting new store liquor sales record, 35% of daily restaurant sales in a shift.
- Trained three new staff members, providing guidance on service standards, menu items, and customer relationships.
- Handled customer complaints and concerns professionally and efficiently, seeking to resolve issues promptly to the satisfaction of customers.
Head Host
Hathorne
12.2018 - 10.2019
- Greeted customers warmly upon arrival and provided a friendly presence throughout the dining experience.
- Trained five hostesses ensuring outstanding customer service for fine dining experience.
- Developed strategies to increase customer satisfaction and repeat business, such as personalized service and special promotions.
- Implemented new reservation system with seating arrangements and table availability, including VIP and large group reservations for over 150 covers per night.
Education
Computer Science
Middle Tennessee State University
Murfreesboro, TNSkills
- CRM Platforms
- Automated Billing Systems
- 60 WPM
- Microsoft Office
- Google Suite
- Analytical Skills
- Knowledge Management
- Communication
- Leadership
- Customer Service
- Collaboration / Teamwork
Timeline
Senior Client Support Specialist
Learning Lab
08.2022 - Current
Server
Ruby Sunshine
09.2021 - 08.2022
Server
Longhorn Steakhouse
05.2020 - 09.2021
Head Host
Hathorne
12.2018 - 10.2019
Computer Science
Middle Tennessee State University
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