Danielle Walker
Decatur,GA
Summary
Results-driven Senior Client Success professional recognized for managing the end-to-end client lifecycle and achieving retention targets. Proficient in cross-functional collaboration, risk management, and developing data-driven strategies that drive client engagement and revenue growth in fast-paced environments.
Overview
19
19
years of professional experience
Work History
SENIOR CLIENT SUCCESS MANAGER
Arcadia
01.2022 - Current
- Own end-to-end client success lifecycle from onboarding through renewal for enterprise accounts, driving engagement, adoption, and retention
- Achieved gross retention targets by identifying risks and implementing mitigation strategies
- Identified expansion opportunities and led contract negotiations to support net revenue retention goals
- Build strategic relationships with mid-level and executive stakeholders to expand partnerships and drive renewals
- Developed and presented ROI analyses and business cases during Quarterly Business Reviews (QBRs)
- Establish repeatable processes and playbooks for revenue forecasting and client engagement at scale
- Collaborate cross-functionally with Product, Sales, and Operations to advocate for client needs
STRATEGIC ACCOUNT MANAGER
RealPage
01.2019 - 01.2022
- Managed portfolio of enterprise accounts, achieving strong retention and driving growth through upsell and cross-sell initiatives
- Drove expansion revenue through additional product adoption and new portfolio onboarding
- Served as liaison between corporate-level clients and internal teams (Product, Implementation, Support) to align strategies and enhance client satisfaction
- Led performance reporting and business reviews to highlight value delivered and strengthen partnership ROI
- Collaborated cross-functionally to address escalations and achieve exceptional client outcomes
NATIONAL ACCOUNT MANAGER
Conservice
01.2014 - 01.2019
- Established trusted advisor relationships with enterprise clients, enhancing retention and fostering account growth
- Owned post-sales client lifecycle for diverse portfolios, managing varying business strategies and financial objectives
- Partnered with clients to define KPIs and success metrics aligned with measurable business outcomes
- Conducted semi-annual onsite business reviews to evaluate client health and pinpoint optimization opportunities
- Led large-scale onboarding initiatives for 150,000+ units, coordinating efforts among internal teams and external stakeholders
- Managed cross-functional teams and escalated client issues to ensure timely resolution
EXECUTIVE ACCOUNT MANAGER
Multifamily Utility Company
01.2012 - 01.2014
- Led account management team to enhance corporate client relationships, streamline communications, and negotiate contracts
- Owned client development and retention strategies to elevate satisfaction and minimize churn
- Designed and launched client-facing engagement platform, driving adoption and contributing to revenue growth
- Developed and implemented company-wide metrics and reporting program, streamlining operations
CLIENT EXECUTIVE
ista North America
01.2008 - 01.2012
- Managed enterprise client portfolio (170+ properties), conducting performance reviews to assess and enhance client satisfaction
- Delivered data-driven analyses supporting client budgeting, forecasting, and growth opportunity identification
- Collaborated cross-functionally to achieve $30,000+ in cost savings for key client, demonstrating strong ROI impact
- Authored business requirements for billing platform and led training sessions for internal and external users to ensure effective adoption
Education
Bachelor of Science -
The Art Institute of Pittsburgh
Skills
- Client success
- Stakeholder Management
- Onboarding
- Adoption & Engagement
- Revenue expansion
- Contract Negotiation
- ROI analysis
- Business reviews
- Process development
- Risk management
- Data-Driven Strategy
- Cross-Functional Collaboration
- Salesforce
- CRM Platforms
- Microsoft Office Suite
Travel Availability
20-30%
Remote
True
Timeline
SENIOR CLIENT SUCCESS MANAGER
Arcadia
01.2022 - Current
STRATEGIC ACCOUNT MANAGER
RealPage
01.2019 - 01.2022
NATIONAL ACCOUNT MANAGER
Conservice
01.2014 - 01.2019
EXECUTIVE ACCOUNT MANAGER
Multifamily Utility Company
01.2012 - 01.2014
CLIENT EXECUTIVE
ista North America
01.2008 - 01.2012
Bachelor of Science -
The Art Institute of Pittsburgh