Jill Louzao
Cape Coral
Summary
Dynamic Senior Client Success Manager with proven expertise in client relationship management and customer data analysis. Committed to enhancing customer retention through tailored success plans and effective stakeholder communication.
Overview
19
19
years of professional experience
Work History
Senior Client Success Manager
Gartner
Fort Myers
08.2015 - Current
- Managed client relationships to enhance satisfaction and drive retention.
- Collaborated with cross-functional teams to enhance service delivery.
- Analyzed customer data to identify trends and improvement areas.
- Created tailored client success plans to align with individual needs and objectives.
- Assessed monthly reports to review client activity and identify opportunities.
- Assessed client data from reports to better understand possible renewal risks.
- Implemented best practices for effective communication between customers and internal teams.
- Built reports tracking key performance indicators and presented insights to stakeholders.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
- Developed targeted client development strategies to optimize account performance.
Education Administrator
Lee County School District
Fort Myers
02.2007 - 06.2015
- Oversaw curriculum implementation, ensuring adherence to educational policies and enhancing program effectiveness.
- Facilitated communication among parents, teachers, and administration, fostering collaboration to support student success.
- Reviewed and analyzed educational data to improve instructional practices district-wide.
- Implemented strategies to improve student achievement levels.
- Conducted regular meetings with faculty to address student progress and identify challenges, promoting a proactive approach to student development.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Determined allocations of funds for staff, equipment and authorized purchases.
Education
Masters of Educational Leadership
University of South Florida
Tampa, FL12-1988
Skills
- Client relations
- Stakeholder relations
- Key account growth
- Success planning
- Retention strategies
- Customer satisfaction
- Performance goals
- Performance reporting
- Data analysis
- Service optimization
- Cross-functional teamwork
- Risk assessment
- Customer needs assessment
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
Proactive and self-motivated with a passion for customer success and a track record of achieving goals
Timeline
Senior Client Success Manager
Gartner
08.2015 - Current
Education Administrator
Lee County School District
02.2007 - 06.2015
Masters of Educational Leadership
University of South Florida