Tracy Campbell
Bunker Hill,WV
Summary
Strategic Client Success leader with deep experience managing multimillion‑dollar portfolios, strengthening executive relationships, and driving measurable value across SaaS and hosted environments. Known for building trusted partnerships, aligning solutions to client business objectives, and guiding organizations through adoption, growth, and long‑term value realization. Applies Lean Portfolio Management principles to improve transparency, streamline prioritization, and ensure investments deliver meaningful outcomes for clients and the enterprise.
Overview
18
18
years of professional experience
Work History
Senior Client Success Manager
FIS Global
01.2025 - Current
- Act as a subject matter expert in FIS software across hosted and SaaS delivery models, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
- Oversee a $200M combined portfolio, ensuring alignment of budget, scope, and execution with enterprise strategic objectives.
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable business impact.
- Develop deep understanding of client business objectives and create joint success plans with milestones and measurable KPIs to ensure value realization through product adoption.
- Proactively analyze client health and product usage data to mitigate risk, improve adoption, reduce churn, and enhance business value outcomes.
- Serve as a strategic advisor, presenting expansion opportunities and insights to sellers and influencing product roadmaps based on client feedback.
- Developed and communicated strategic expansion recommendations to enhance sales initiatives informed by customer feedback.
- Presented expansion opportunities and insights to sellers, influencing product roadmaps based on client feedback.
- Communicated strategic expansion recommendations that informed sales initiatives and aligned with customer feedback.
- Delivered executive-level reports on portfolio performance, OKRs, and value metrics to facilitate informed decision-making.
- Analyzed client feedback to identify opportunities for service enhancements and product development.
Inside Sales Advisor
KeyBank
Cleveland, OH
07.2022 - 01.2025
- Managed diverse pipelines across Retail, Business Banking, Private Banking, and Treasury, prioritizing high-value opportunities to enhance sales outcomes.
- Built strong stakeholder relationships and collaborated across teams to streamline processes, contributing to improved delivery efficiency.
- Built strong stakeholder relationships and collaborated across teams to streamline processes and improve delivery efficiency.
- Identified customer needs and developed tailored financial solutions, fostering long-term growth and retention.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Analyzed market trends to identify new sales opportunities and drive revenue growth.
Business Consultant / Account Manager
Fiserv
Hagerstown, MD
04.2008 - 07.2022
- Surpassed sales targets by 125% through strategic planning, value-based prioritization, and cross-functional execution.
- Analyzed client operations to identify gaps, risks, and opportunities for enhancing efficiency and value delivery.
- Delivered tailored business strategies that enhanced operational efficiency and strengthened enterprise partnerships.
- Cultivated relationships with senior stakeholders to align expectations, timelines, and strategic objectives.
- Developed tailored business strategies that improved operational efficiency and strengthened enterprise partnerships.
Education
Associate of Science - Business Administration & Management
Southern New Hampshire University
ManchesterSkills
- Customer Success Optimization
- Customer Engagement Strategies
- Customer Retention Tactics
- Client Journey Mapping
- Account Growth Planning
- Client Relationship Building
- Client Satisfaction Metrics
- Executive Stakeholder Management
Timeline
Senior Client Success Manager
FIS Global
01.2025 - Current
Inside Sales Advisor
KeyBank
07.2022 - 01.2025
Business Consultant / Account Manager
Fiserv
04.2008 - 07.2022
Associate of Science - Business Administration & Management
Southern New Hampshire University