CHRISTOPHER TUCKER
Newbury Park,CA
Summary
Strategic and results-oriented professional with over a decade of experience in enhancing customer satisfaction and retention. Proven track record of building strong client relationships and integrating feedback into business strategies. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Senior Client Success Manager
Modern Day Brokerage
Phoenix, AZ
09.2023 - 10.2024
- Maintained and enhanced relationships with over 50 accounts, ensuring high satisfaction by meeting their needs.
- Assisted new clients in understanding and effectively using products, resulting in improved client onboarding.
- Created and regularly updated individual success plans for each customer.
- Tracking customer interaction metrics to identify areas for improvement.
- Coordinated with sales, marketing, and development teams to integrate feedback into company strategies, enhancing product offerings.
Client Success Manager
Transactly Inc
Saint Charles, MO
10.2021 - 07.2022
- Developed and maintained relationships with customers to ensure customer success.
- Handled escalated calls professionally, offering appropriate solutions to ensure client productivity and satisfaction.
- Understood product capabilities to obtain maximum value from solutions.
Account Manager
Boomtown ROI
San Diego, CA
06.2017 - 10.2021
- Built and established strong relationships with customers, enabling long-term partnerships.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction, and increase profits.
- Monitored and reported on key performance indicators to ensure efficient operations.
- Evaluated client feedback to brainstorm ways to improve products, and provide quality customer service.
Real Estate Assistant
McQueen & Associates
Westlake Village, CA
10.2013 - 04.2017
- Provided potential home buyers with comprehensive information about the local housing market, supporting informed decision-making.
- Negotiated contracts and leases between landlords and tenants.
- Coordinated open houses and showings for potential buyers and sellers.
- Oversaw and maintained accurate records of all tenant occupancy
- Facilitated communication between clients, lenders, attorneys, title companies, and other parties related to a transaction.
Education
Real Estate -
City College of San Francisco
San Francisco, CA05.2013
High School Diploma -
Newbury Park High School
Newbury Park, CA06.2009
Skills
- Customer Relationship Management
- Contract negotiation
- Advanced CRM Proficiency (Salesforce, HubSpot)
- Client Success Strategy
- Cross-functional collaboration
- Client Feedback Integration
- Account management
Timeline
Senior Client Success Manager
Modern Day Brokerage
09.2023 - 10.2024
Client Success Manager
Transactly Inc
10.2021 - 07.2022
Account Manager
Boomtown ROI
06.2017 - 10.2021
Real Estate Assistant
McQueen & Associates
10.2013 - 04.2017
Real Estate -
City College of San Francisco
High School Diploma -
Newbury Park High School
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