Olenka King
Plantation,FL
Summary
Positioned in the center of the business symbiosis, I help clients succeed in achieving their objectives while meticulously cultivating the account relationship. Leading with empathy, a positive attitude, efficiency, and structure, I have maintained a long-standing track record of client satisfaction, retention, and growth.
Overview
14
14
years of professional experience
Work History
Senior Client Success Manager
Confiant
02.2021 - Current
- Own end-to-end success for 60+ high-touch strategic and enterprise accounts, driving retention and expansion
- Build trusted stakeholder relationships through proactive communication and consultative guidance
- Lead QBRs, delivering actionable insights, growth plans, and value-added opportunities
- Monitor account health (usage, performance, security/quality spikes), and execute risk recovery plans to minimize churn.
- 2025: 90% Renewal Rate, 115% Expansion
- Collect client feedback via NPS surveys, consistently achieving exceptional (80+) scores over 5 years
- Primary client advocate across Sales, Product, Engineering, Finance, and Executives to align priorities and resolve escalations
- Manage contract lifecycle (renewals, upsells/downsells, amendments) and maintained CRM pipeline reporting
Account Executive II, Healthcare
Valassis
03.2019 - 06.2020
- Managed 90+ complex, large-scale healthcare accounts at national and local levels
- Built executive-level partnerships, attaining over 131% of the given quota for new business and upsells
- Led full-service, omni-channel campaigns, leveraging Valassis tech, targeting, and post-campaign measurement
- Award: 2019 Distinguished Company Performance
Account Executive, Advertising
Sun-Sentinel
11.2017 - 02.2019
- Primary client contact for campaign strategy presentations, budgeting, and onboarding
- Managed end-to-end project execution, collaborating and delegating cross-functionally
Account Executive
Valassis
08.2014 - 11.2017
- Drove acquisition and growth of national Healthcare, Restaurant, and Retail clients across a $3.2 million portfolio
- Educated clients and tailored offerings based on KPI targets
- Client advocate and point of contact, representing customer needs in key internal decisions
- Award: 2015 Triple Crown Recipient
Account Manager
Biomet
02.2012 - 06.2014
- Marketed and sold Biomet Bone Stimulators in a territory of 300+ medical providers
- Assessed healthcare organizations’ budgets and growth strategies to align product solutions
- Developed and presented business proposals, closed sales, and provided ongoing technical support
Education
Bachelor of Arts - Communication
Florida Atlantic University
08.2010
Skills
- Bilingual: Fluent in Spanish
- CRM Expertise: Salesforce and HubSpot
- Proficient in: Jira, Zendesk, Confluence, Pendo
- Client retention strategies
- Risk management
- Revenue growth
- Account health monitoring
- Customer relationship management
- Customer advocacy
- Customer needs assessment
- Strategic planning
- Data analysis
- NPS measurement
- Team collaboration
Timeline
Senior Client Success Manager
Confiant
02.2021 - Current
Account Executive II, Healthcare
Valassis
03.2019 - 06.2020
Account Executive, Advertising
Sun-Sentinel
11.2017 - 02.2019
Account Executive
Valassis
08.2014 - 11.2017
Account Manager
Biomet
02.2012 - 06.2014
Bachelor of Arts - Communication
Florida Atlantic University