Bryan Smith
Smyrna,GA
Summary
Motivated student working toward Associates in Nursing. Possess experience in Critical Thinking. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Input Specialist
Apto Solutions Inc.
08.2024 - Current
- Streamlined data entry processes for increased efficiency and reduced errors.
- Played a key role in the successful migration of company data to a new system, ensuring minimal downtime and loss of valuable information.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Conducted thorough testing of raw materials to ensure their suitability for use in manufacturing high-quality products.
Senior Customer Experience Specialist
U.S. Bank
01.2023 - 06.2024
- Collaborated closely with the manager to co-manage and streamline daily operational activities, ensuring operational efficiency and effectiveness
- Demonstrated strong leadership by providing clear direction and valuable guidance to the Customer Services Center Representatives, fostering a positive and productive work environment
- Utilized exceptional problem-solving skills to effectively manage escalated and unresolved customer calls, successfully resolving complex issues and delivering top-notch customer service
- Uphold a high standard of compliance by meticulously adhering to internal policies, procedures, and regulatory requirements, ensuring a seamless and compliant operation
TIER 2 CUSTOMER SERVICE REPRESENTATIVE
U.S. Bank
11.2022 - 01.2023
- Demonstrated exceptional leadership by assisting customers in identifying and resolving issues, effectively restoring service and functionality to ensure optimal customer satisfaction
- Exhibited strong problem-solving skills by successfully resolving a diverse range of technical issues spanning multiple systems and applications for customers and end-users located across different time zones, showcasing adaptability and expertise in complex technical environments
- Collaborated closely with supervisors to escalate and address customer inquiries and technical issues promptly and efficiently, leveraging teamwork and communication skills to provide top-tier support and solutions
- Leveraged advanced ticketing systems to effectively manage and process support actions and requests, ensuring a systematic and organized approach to addressing customer needs and delivering timely solutions
Fork Lift Operator
Owens & Minor
03.2021 - 11.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
POLICE OFFICER, UNIFORMED ROAD PATROL
City of Atlanta Police Department
10.2018 - 03.2021
- Demonstrated expertise in apprehending suspects with precision and professionalism as a Uniformed Road Patrol Police Officer at the City of Atlanta Police Department, showcasing advanced tactical skills and situational awareness to ensure the swift and safe resolution of incidents
- Effectively utilized communication and de-escalation techniques during apprehensions, fostering positive interactions and building trust within diverse communities in Atlanta, GA
- Collaborated closely with fellow officers to strategize and execute apprehension plans, contributing to successful outcomes in high-pressure situations and fostering a strong sense of teamwork within the department
- Uphold high standards of judgment and adherence to departmental protocols while apprehending individuals, ensuring legal compliance and safeguarding the rights of all parties involved
- Maintained peak physical fitness and agility while apprehending suspects, prioritizing safety and security to protect oneself and colleagues while executing law enforcement duties in the City of Atlanta
MEDICAL CLAIMS SPECIALIST
Alorica
07.2020 - 01.2021
- Spearheaded the submission of electronic and paper claims documentation with precision and efficiency, ensuring timely filing and adherence to regulatory requirements
- Demonstrated a deep understanding of benefits claim processing, claims principles, medical terminology, procedures, and HIPAA regulations, enhancing overall claims processing accuracy and compliance
- Effectively managed a high volume of medical claims on a daily basis, showcasing strong organizational skills and the ability to prioritize tasks to meet operational demands
- Made decisive payment or denial determinations for medical claims based on established claims processing criteria, highlighting a commitment to fair and consistent claims adjudication practices
Customer Service Representative
G.C. Services
01.2019 - 07.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
Associate of Arts - Nursing
Georgia Highlands College
05-2026
Georgia Nurse Aide - Certified Nursing Assistant
Atlanta Career Institude
Norcross, GA08-2024
Basic Law Enforcement -
Atlanta Police Academy
Atlanta, GA06.2019
High School Diploma -
McMinn County High School
05.2010
Skills
- Strong Communication Skills
- Accuracy and Attention to Detail
- Fast Typing Speed
- Deadline Oriented Approach
- Customer Support
- Customer Service
- Basic Life Support
- Vital signs monitoring
- Professional Bedside Manner
- CPR Certification
- CNA Certification
- Critical Thinking
Certification
- POST Certified Peace Officer
- Medical Claims Training
- 3yrs Heavy Equipment Operator
- CPR/First Aid
- CNA Nurse Aide
Timeline
Data Input Specialist
Apto Solutions Inc.
08.2024 - Current
Senior Customer Experience Specialist
U.S. Bank
01.2023 - 06.2024
TIER 2 CUSTOMER SERVICE REPRESENTATIVE
U.S. Bank
11.2022 - 01.2023
Fork Lift Operator
Owens & Minor
03.2021 - 11.2022
MEDICAL CLAIMS SPECIALIST
Alorica
07.2020 - 01.2021
Customer Service Representative
G.C. Services
01.2019 - 07.2020
POLICE OFFICER, UNIFORMED ROAD PATROL
City of Atlanta Police Department
10.2018 - 03.2021
High School Diploma -
McMinn County High School
- POST Certified Peace Officer
- Medical Claims Training
- 3yrs Heavy Equipment Operator
- CPR/First Aid
- CNA Nurse Aide
Associate of Arts - Nursing
Georgia Highlands College
Georgia Nurse Aide - Certified Nursing Assistant
Atlanta Career Institude
Basic Law Enforcement -
Atlanta Police Academy
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