BRYAN SMITH
Memphis,TN
Summary
Dependable professional with extensive experience in customer relationship management. Strong background in team leadership and operational excellence, ensuring high standards of service and compliance. Recognized for attention to detail and commitment to continuous improvement. Extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.
Overview
25
25
years of professional experience
Work History
Environmental Services Housekeeper
Youth Villages
Bartlett, Tennessee
08.2023 - 06.2026
- Sanitized surfaces to uphold hygiene standards, ensuring a clean and safe environment. Maintained assigned areas to ensure a safe environment for youth.
- Followed safety protocols to prevent hazards in the workplace.
- Managed waste disposal procedures in compliance with environmental standards.
- Reported maintenance needs promptly to support facility upkeep.
- Adhered to safety procedures while handling cleaning agents, promoting safe practices in cleaning processes.
- Cleaned and sanitized, bathrooms, offices and other areas according to prescribed procedures.
- Consistently met and surpassed facility cleanliness standards through meticulous attention to detail.
Social Services Assistant
Beecher Manor Nursing And Reabilatation
Beecher, Illinois
08.2021 - 03.2023
- Developed and maintained resident care plans in collaboration with the team.
- Conducted intake assessments to gather resident information and needs.
- Coordinated communication among staff, families, and healthcare providers to ensure comprehensive support for residents.
- Facilitated supportive services and counseling for family members, addressing concerns and easing transitions during home visits.
- Organized recreational activities to enhance resident engagement and well-being.
- Educated families on available resources, enhancing their ability to support loved ones effectively. on available resources and support services offered by the facility.
- Coordinated transportation arrangements for clients to access essential services. arrangements for clients needing access to medical appointments or job interviews.
- Maintained confidential records of client information according to agency policies and procedures.
- Utilized computer software programs such as Microsoft Office Suite or database systems.
Sales And Service Representative
Keurig Dr Pepper
South Holland, USA
06.2008 - 05.2021
- Engaged with existing and new customers to identify needs and explain how products could meet those needs.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Acknowledged and resolved customer issues quickly and efficiently, enhancing overall satisfaction.
- Followed up with customers ensuring their satisfaction with their purchases.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Collaborated with colleagues to discuss market information and strategies.
- Built relationships with customers and provided sales presentations to executives.
- Coordinated and planned sales staff training programs, ensuring they were well prepared to succeed in their positions.
- Addressed and resolved customer-related issues in transportation, logistics systems, and imports/exports.
- Worked alongside logistics management team to develop optimization levels of supply chain efficiency, service levels and overall cost.
Actor
Various Production Companies
Los Angeles, USA
09.2001 - 08.2004
- Engaged diverse audiences through compelling comedic and dramatic performances.
- Work with the director and other actors in order to find the best interpretation of a character.
- Memorize scripts in a timely fashion to always be off-book when rehearsals begin.
- Attended workshops to learn dialects and stage combat for roles.
- Wrote and produced original material, securing venues for live performances.
Education
Graduate Certificate - Film and Theatre Acting
Lee Strasberg Theatre And Film Institute
West Hollywood, CA05-2004
Associate of Arts -
University of North Carolina School of The Arts
Winston-Salem, NC06-2001
High School Diploma -
Rochester Adams High School
Rochester Hills, MI06-2000
Skills
- Sanitation practices
- Infection prevention
- Cleaning procedures
- Cleaning services
- Attention to detail
- Time management
- Inventory management
- Analytical thinking
- Collaboration techniques
- Communication skills
- Relationship management
- Account management
Timeline
Environmental Services Housekeeper
Youth Villages
08.2023 - 06.2026
Social Services Assistant
Beecher Manor Nursing And Reabilatation
08.2021 - 03.2023
Sales And Service Representative
Keurig Dr Pepper
06.2008 - 05.2021
Actor
Various Production Companies
09.2001 - 08.2004
Graduate Certificate - Film and Theatre Acting
Lee Strasberg Theatre And Film Institute
Associate of Arts -
University of North Carolina School of The Arts
High School Diploma -
Rochester Adams High School