BRYAN SUMLER

Implemented lease renewal process improvements that boosted retention with a noticeable positive impact.

• Coordinated vendor schedules and maintenance projects, resulting in reduced recurring work orders.
• Streamlined tenant communication processes, significantly improving response times and elevating overall satisfaction ratings.
• Fostered strong relationships with tenants, enhancing community engagement and ensuring a welcoming environment.
• Streamlined tenant communication processes, enhancing response times and boosting overall satisfaction ratings.
• Coordinated vendor schedules and maintenance projects, lowering recurring work orders with measurable results.
• Developed digital tracking system for tenant inquiries, increasing response efficiency and enabling clear visibility into service requests.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Patrolled assigned sites to deter incidents and maintained incident logs with response timestamps to enhance accountability.
• Conducted controlled access and weapons screening to prevent unauthorized entries and improve overall site safety.
• Implemented a new reporting system, leading to quicker incident documentation and increased accuracy, benefiting overall security management.
• Advocated for enhanced training programs, resulting in a more skilled team that effectively reduced incident response times.
• Fostered a culture of safety by mentoring junior officers, enhancing team confidence and preparedness in emergencies.
• Advocated for enhanced training programs that equipped team with skills, contributing to faster incident response times.

• Handled customer inquiries and effectively resolved order-related issues by providing accurate and timely information.
• Streamlined return processing workflows, significantly reducing resolution times and enhancing overall customer satisfaction.
• Documented customer interactions in CRM, improving team visibility and facilitating timely follow-up actions.
• Managed inbound customer inquiries and resolved order issues with accurate information delivery.
• Coordinated with warehouse staff to expedite shipments and reduce delivery delays.
• Documented customer interactions in CRM to support team visibility and follow-up actions.
• Gained strong leadership skills by managing projects from start to finish.
• Delivered services to customer locations within specific timeframes.
• Skilled at working independently and collaboratively in a team environment.

• Coordinated logistics and personnel for small-unit operations, ensuring timely mission execution in high-pressure environments.
• Facilitated mentorship and training initiatives for junior Marines, fostering improved unit readiness and operational effectiveness.
• Facilitated cross-functional communications among units, fostering teamwork and improving overall mission coordination.
• Developed operational plans that resolved complex challenges and improved mission effectiveness.
• Facilitated cross-functional communication among units, fostering teamwork and significantly improving mission coordination.
• Led small-unit operations coordinating logistics and personnel to meet mission timelines under pressure.
• Provided guidance and support to peers, cultivating a positive environment that boosted morale and unit cohesion.