Bryan Swanson
Fergus Falls,MN
Summary
Electronics professional with clear knowledge of principles and theories of electronics, mathematics and circuitry applicable to diverse real-world problems. Skilled in troubleshooting, diagnostics and failure analysis. Breaks down technical data and develops proactive, successful solutions to maintain operational production and safety. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Engineer
Eaton Corporation
Fergus Falls, MN
10.2023 - Current
- Provided technical support and troubleshooting assistance to customers with hardware, software, and networking issues.
- Performed system maintenance activities such as installing upgrades and patches.
- Resolved customer complaints in a timely manner by identifying the root cause of the issue.
- Created detailed reports on customer service performance metrics.
- Developed training materials for new customer service staff members.
- Assisted with the development of customer service policies and procedures.
- Conducted research into customer satisfaction levels through surveys and feedback forms.
- Handled escalated customer inquiries in a professional manner.
- Analyzed complex problems to identify potential solutions that best fit customer needs.
- Interacted with customers through phone, email, online chat, and other communication channels.
- Maintained accurate records of all interactions with customers for future reference.
- Responded promptly to customer inquiries about product features, pricing plans.
- Collaborated with internal teams to ensure efficient resolution of customer issues.
- Investigated the causes of recurring problems reported by customers and implemented preventive measures.
- Evaluated software or hardware to recommend improvements or upgrades.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Electronics Technician
Sanford Health
Fargo, ND
01.2022 - 09.2023
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
- Replaced defective parts using soldering techniques as required.
- Tested completed products to ensure compliance with safety regulations and industry standards.
- Reviewed customer complaints about defective products in order to identify potential problems with production lines or design flaws that need addressing.
Material Handler/Electrical Technician
Barry Wehmiller
Fergus Falls, MN
03.2006 - 01.2022
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Installed new electrical wiring and equipment in accordance with local codes and regulations.
- Tested existing electrical components to ensure proper functioning.
- Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems.
- Calibrated instruments used for testing purposes in order to maintain accuracy of readings.
Avionics Technician
Mesaba Airlines
Eagan, MN
10.1998 - 02.2004
- Inspected, tested and repaired avionics systems such as navigation, communication, auto-pilot and instruments.
- Performed functional tests on avionics systems to ensure proper performance.
- Installed new avionics components in accordance with maintenance procedures.
- Troubleshot and resolved complex problems associated with aircraft electronic systems.
- Replaced faulty components within the avionics system according to established guidelines.
- Conducted routine maintenance checks on all aircraft electronics including radios, transponders, GPS receivers and autopilots.
Education
Diploma in Aviation Electronics Technology - Aviation Electronics Technology
Alexandria Technical College
Alexandria, MN10-1998
Skills
- Technical Troubleshooting
- System Maintenance
- Supply Management
- Equipment Installation
- User Training
- Customer Service
- Report Preparation
- Component Replacement
- Hardware Configuration
- Device Installation
- Equipment Inspection
- Hardware and Software Configuration
- Software Upgrades
- Hardware and Software Repair
- Software Patches
Certification
General Radiotelephone Operators License
Languages
English
Professional
Timeline
Customer Service Engineer
Eaton Corporation
10.2023 - Current
Electronics Technician
Sanford Health
01.2022 - 09.2023
Material Handler/Electrical Technician
Barry Wehmiller
03.2006 - 01.2022
Avionics Technician
Mesaba Airlines
10.1998 - 02.2004
Diploma in Aviation Electronics Technology - Aviation Electronics Technology
Alexandria Technical College
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