Bryan Thomas
Queenstown,MD
Summary
Sales and Operations Leader with broad retail, route-to-market, and key account leadership experience. Leads sales execution, partnership management, reporting, and team coaching to improve customer engagement, revenue growth, and operational performance while supporting cross-functional alignment and continuous improvement.
Overview
28
28
years of professional experience
Work History
Walmart Operations Manager
Coca Cola Consolidated
Hanover, MD
04.2023 - Current
- Develop, negotiate, and maintain a strategic partnership with key customer to ensure business plans are achieved.
- Utilized sales data analysis to uncover actionable insights, driving strategic initiatives that fostered substantial customer engagement growth.
- Analyzed sales data to identify trends, informing strategic initiatives that resulted in marked gains in customer engagement and satisfaction.
- Maintained accurate reports on operational performance, ensuring compliance with corporate standards and facilitating continuous improvement.
- Fostered strong relationships with frontline teams and leadership, aligning efforts to achieve sales targets and enhance overall performance.
- Coached, Trained and mentored sales teams on operational processes, enhancing overall team performance and boosting confidence in execution.
- Maintained strong communication with leadership, ensuring alignment on business goals and fostering a culture of continuous improvement.
District Sales Manager
Coca Cola Consolidated
Salisbury, MD
03.2022 - 04.2023
- Manage execution of sales marketing plans, initiatives and goals to maximize volume and revenue growth.
- Implemented advanced reporting tools (VOLT, Luminate) to uncover new sales opportunities, significantly elevate overall sales outcomes.
- Partnered with cross-functional teams to develop and implement innovative sales strategies, resulting in enhanced customer engagement and loyalty.
- Conducted market analysis using RED ride execution to identify trends and insights.
- Fostered a high-performance culture by leading weekly team meetings, enhancing communication and accountability among team members.
- Mentored and developed the team of Account Developers, enhancing accountability and driving collective sales results.
- Cultivated a positive team environment through mentorship and support, strengthening accountability and uplifting team morale.
- Maintained comprehensive sales reports and performance metrics, ensuring alignment with corporate objectives and facilitating informed decision-making.
Account Developer
Coca Cola Consolidated
Salisbury, MD
04.2018 - 03.2022
- Managed daily sales activities for assigned customer group, driving customer engagement.
- Generate efficient sales orders to maximize revenue growth, volume, gross profit.
- Write sales orders and exceed monthly sales targets, minimize shrink and exceed customers' needs within a set delivery schedule.
- Executed sales promotions and introduced new products, enhancing product visibility and sales opportunities.
- Communicated effectively with customers and decision makers to strengthen business relationships.
- Team player - work effectively and efficiently with cross functional teammates.
National Key Account Manager
Nestle Waters North America
Lanham, Maryland
04.2009 - 01.2016
- Consistently exceeded monthly acquisition and revenue targets through generated leads and existing customer management.
- Managed a portfolio of 300 existing accounts consisting of Fortune 500 companies.
- Developed and delivered tailored proposals for new and existing customer business transactions to drive engagement and close deals.
- Negotiated prices, terms of sale and service agreements.
- Monitored market activity and quoted competitive pricing to uphold profit margins and optimize product placement.
- Developed competitive comparison tables of pricing, fees, ratings, category and product performance to use for account sales calls.
- Contacted and met with 120 new and existing customers per week to present and offer the full portfolio of products and services.
- Coordinated with departments to ensure timely resolution of customer requests and challenges, thereby enhancing customer satisfaction.
- Trained, coached and mentored new sales team members.
Sales And Operations Manager
Snow Valley Water, Inc
Upper Marlboro, MD
10.1998 - 04.2009
- Managed all sales and route operation functions for a staff of 50+ team members.
- Managed top revenue and National Accounts.
- Managed sales and operations budget.
- P&L accountabilities.
- Implemented and managed operational efficiencies for route operations, boosting customer profitability.
- Developed and led training programs for route sales teams and service managers to enhance team capabilities.
- Negotiated business proposals and government bids, securing competitive agreements.
- Researched, developed and implemented product expansion into the coffee business.
- As a result, created a new revenue stream increasing customer and route profitability.
Education
High School Diploma - Business Management
Queen Annes County High School
Centreville, MDBusiness Administration and Management
Anne Arundel Community College
Annapolis, MDSkills
- Operational strategy
- Strategic planning
- Performance analysis
- Operational performance metrics
- Negotiation skills
- Customer engagement
- Process optimization
- Cross-functional collaboration
- Team leadership and management
- Performance management
- Budget management
- Problem solving
- Team coaching
- Customer service
Personal Information
Title: Walmart Operations Manager
Courses
- Emerging Leadership Program
- Coca Cola Consolidated
Additional information
- Awards and Memberships
- IBWA - National Sales Person of the Year
- Member of IBWA (International Bottled Water Association) Education Committee
- Chair Government Relations Committee State and Legislative Task force
- Member of NAMA (National Automatic Merchandising Association)
Timeline
Walmart Operations Manager
Coca Cola Consolidated
04.2023 - Current
District Sales Manager
Coca Cola Consolidated
03.2022 - 04.2023
Account Developer
Coca Cola Consolidated
04.2018 - 03.2022
National Key Account Manager
Nestle Waters North America
04.2009 - 01.2016
Sales And Operations Manager
Snow Valley Water, Inc
10.1998 - 04.2009
High School Diploma - Business Management
Queen Annes County High School
Business Administration and Management
Anne Arundel Community College