Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bryan Tiltman

Prescott Valley,Arizona

Summary

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

19
19
years of professional experience

Work History

Lead Field Technician

Cable ONE
Prescott, AZ
06.2008 - Current
  • Trained other technicians in best practices for installation, repair, and maintenance of equipment.
  • Maintained inventory of tools, supplies and spare parts needed for field operations.
  • Assisted in designing test procedures to evaluate system performance under various conditions.
  • Ensured compliance with safety regulations during all service activities.
  • Reviewed customer feedback from surveys to identify areas of improvement in services provided.
  • Conducted periodic inspections of work sites to ensure proper functioning of equipment and systems.
  • Collaborated with team members to design solutions for complex problems encountered in the field.
  • Led team meetings providing updates on current projects as well as discussing strategies for future initiatives.

Field Technician

Cable ONE
Prescott, AZ
06.2005 - 06.2008
  • Installed cable television, internet and VOIP for customers
  • Serviced and troubleshot television, internet and VOIP for customers.
  • Trained new hire technicians for installation and service calls
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.
  • Provided technical support to customers via phone, email and in person.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
  • Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
  • Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.

Education

GED -

Grand Blanc Highschool
Grand Blanc, MI
09-2001

Skills

  • Equipment Installation
  • Mechanical Aptitude
  • Advanced troubleshooting
  • Technical leadership
  • Diagnostic Skills
  • Field service experience
  • Fleet Management
  • Maintenance and repair
  • Job Tracking

Accomplishments

  • NCTI Certifications in the following: Installer, IP Voice, Installing SMB Telecom Service, Return Path Operations, General Safety, Fiber Testing and Maintenance, Healthy Conflict Management, Building Synergistic Teams, Effective Communication, CABO Roof Access Training, Installer Tech, Applying Wi-Fi Technologies, Service Tech, Managing and Promoting Change, Working Across Generations and Maximizing Diversity, System Tech, Fiber Install and Activation

References

References available upon request.

Timeline

Lead Field Technician

Cable ONE
06.2008 - Current

Field Technician

Cable ONE
06.2005 - 06.2008

GED -

Grand Blanc Highschool

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Bryan Tiltman