Bryan Tobon
Miami
Summary
I am a dedicated and hardworking individual, committed to excelling in any tasks assigned to me. Bilingual in Spanish and English, I effectively communicate and collaborate across diverse teams. Known for my strong work ethic and teamwork, I navigate workplace dynamics seamlessly and foster positive relationships with colleagues. My multifaceted skills and dedication make me a valuable asset to any organization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
IHOP
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Improved customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Customer Service Representative- Internship
Bird Bowl Bowling Center
07.2024 - 08.2024
- Help any customer in need with any situation, for example if a bowling ball got stuck in the lanes I would go fix it and hand the ball back to them.
- I would deliver food occasionally to large parties if they requested a large amount food.
- I would handle the game counter giving prizes to customers if they came in with tickets.
Education
High School - Information Technology
John A Ferguson High School
05-2026
Skills
- Bilingual
- Customer Service
- Guest Services
- Communication Skills
- Customer Assistance
- Teamwork and Collaboration
- Time Management Skills
- Team player mentality
- Telephone reception
Certification
- Entrepreneurship and Small Business
- IT Specialist Device Configuration & Management
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Host
IHOP
11.2024 - Current
Customer Service Representative- Internship
Bird Bowl Bowling Center
07.2024 - 08.2024
High School - Information Technology
John A Ferguson High School
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