SOFIA A URQUILLA LAZO
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Olive Garden - Darden Restaurants, excelling in high-pressure environments and enhancing customer satisfaction. Skilled in Microsoft Office and bilingual communication, adept at team collaboration and effective time management. Successfully managed diverse client interactions, significantly improving operational efficiency.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
8
8
years of professional experience
Work History
Host
Olive Garden - Darden Restaurants
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Receptionist
Dedicated Building Services
04.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
AutoZone
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answer telephone to provide information,take,and relay messages and transfer calls.
- Helped customers complete purchases, locate items, and join reward programs.
- Problem- solved on the spot issues presented by customers over vehicle.
CBO Canvasser
Conaxion
06.2020 - 08.2020
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Worked in underrespresented ,low income communities to sign up over 200 citizens for the COVID-19 vaccine.
- Interacted sensitively,effectively,and proffessionaly with individuals from diverse cultural,socioeconomic,educational,sexual,gender,and religious orientations and backgrounds.
Assistant Youth Pastor
Mision Cristiana
01.2017 - 09.2018
- Streamlined administrative processes leading to improved efficiency in managing youth group activities and events.
- Handled management of communication to executives by taking and making telephone calls,reviewing and prioritizing mail,and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- directed member communication to appropriate department personeel.
Education
High School Diploma -
Maxine Waters Employment Preparation Center
Los Angeles, CA06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Communication Skills
- Microsoft Office: Excel,Word
- Detail Oriented
- Data Entry
- Organizational Skills
- Bilingual
- Exceptional communication
- Telephone reception
- Guest relations
Timeline
Host
Olive Garden - Darden Restaurants
08.2024 - Current
Receptionist
Dedicated Building Services
04.2023 - 01.2025
Cashier
AutoZone
09.2021 - 03.2022
CBO Canvasser
Conaxion
06.2020 - 08.2020
Assistant Youth Pastor
Mision Cristiana
01.2017 - 09.2018
High School Diploma -
Maxine Waters Employment Preparation Center
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