BRYAN TOMASELLI
Macomb
Summary
Dynamic servant leader and transformational coach with over 12 years of automotive experience specializing in customer experience (CX) transformation, digital system integration, and operational excellence. Proven success in guiding cross-functional teams through complex initiatives that enhance customer journeys, streamline processes, and generate measurable business value. Experienced in project and product management, stakeholder engagement, and change leadership driving impactful results. Committed to fostering inclusive teams, simplifying complexity, and embedding customer-centric thinking into every aspect of strategy and execution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CCA Billing Systems Transformation Sr Analyst
General Motors
06.2025 - Current
- Leading SAP migration to modernize invoicing and improve CX, data visibility, and audibility.
- Translating dealership needs into system requirements via journey mapping and stakeholder input.
- Developing use cases and testing to validate internal and external customer experience.
- Presenting CX insights to leadership and aligning product delivery with customer expectations.
- Collaborating with development teams on release planning and feature prioritization.
- Driving cross-functional alignment across business, IT, and product teams.
- Applying Agile and Design Thinking to accelerate delivery and enhance satisfaction.
- Developed data-driven reports to support executive decision-making and drive organizational initiatives.
Senior Digital Business Engagement Lead
General Motors
03.2024 - 06.2025
- Led CX transformation using digital tools to improve customer journeys and internal workflows.
- Built journey maps and managed NPS programs to identify and resolve pain points.
- Delivered go-to-market strategies focused on customer impact and business value.
- Partnered with CFOs and executives to align financial goals with CX outcomes.
- Facilitated workshops and led project kickoffs with clear CX objectives.
- Drove change management and simplified technical concepts for broad stakeholder adoption.
Senior Global Transformation & Migration Execution Lead
General Motors
09.2021 - 03.2024
- Positioned GBS as a CX transformation partner across global teams.
- Led workshops and applied Design Thinking to improve internal processes.
- Streamlined operations and internalized contracts to reduce cost and improve service.
- Standardized billing during SAP rollout to enhance accuracy and CX.
- Managed global COEs and led training for smooth process adoption.
- Applied Agile, Six Sigma, and OPEX to guide CX-focused execution.
GBS Outbound Freight Transformation Analyst
General Motors
09.2018 - 09.2021
- Migrated legacy systems to SAP, improving data control and customer transparency.
- Secured executive buy-in and aligned system overhaul with user needs.
- Simplified logistics accounting and modernized payment workflows.
- Defined GPO vision and implemented RASIC for process accountability.
- Led global teams and change management to support CX transformation.
World Class Finance Global Process Consultant
Fiat Chrysler Automobiles
02.2018 - 09.2018
- Led business and IT teams to deliver customer-focused financial solutions.
- Translated customer needs into digital tools using RPA, SAP, Qlik, and Power BI.
- Promoted continuous improvement across global finance operations.
- Represented NAFTA region in global process alignment initiatives.
- Built and prioritized business cases for transformation opportunities.
- Led process improvement initiatives to enhance operational efficiency and reduce waste.
- Analyzed workflow processes to identify bottlenecks and recommend solutions.
- Facilitated cross-functional team meetings to drive collaborative problem-solving efforts.
A/P Payment & Accounting Manager
Fiat Chrysler Automobiles
07.2014 - 02.2018
- Managed teams overseeing payments, month-end close, and SOX compliance.
- Improved A/P efficiency and identified cost-saving opportunities.
- Co-led global banking RFQ negotiations with Treasury.
- Directed cross-functional projects to modernize A/P and Treasury systems.
- Led financial reporting and compliance initiatives to ensure adherence to regulatory standards.
- Streamlined monthly close process, enhancing accuracy and efficiency of financial statements.
- Developed and implemented internal controls to mitigate risks and improve operational integrity.
A/P Analyst
Fiat Chrysler Automobiles
02.2013 - 07.2014
- Created training materials and standardized procedures for NAFTA A/P teams.
- Supported SAP implementation and validated A/P functionality.
- Led vendor cleanup project, recovering $8.4M.
- Collaborated with cross-functional teams to streamline operational processes and enhance efficiency.
- Managed project timelines, ensuring alignment with corporate goals and stakeholder expectations.
- Facilitated communication between management and teams to promote strategic alignment on key projects.
Education
MBA - Finance
Walsh College
Troy, MI04.2022
BBA - Finance
Walsh College
Troy, MI12.2012
Skills
- Customer Experience Strategy
- Journey Mapping
- Client feedback analysis
- Project & Product Management
- Digital Transformation
- SAP Implementation
- Cross-Functional Leadership
- Effective change implementation
- Agile & Six Sigma
- Stakeholder relationship management
- Targeted communication strategies
- Metrics & Analytics
- Client relationship management
- Data-driven decision making
- Performance monitoring
Websites
Certification
- OPEX Project Leader – General Motors, May 2020
- Six Sigma Black Belt – University of Michigan, August 2018
Timeline
CCA Billing Systems Transformation Sr Analyst
General Motors
06.2025 - Current
Senior Digital Business Engagement Lead
General Motors
03.2024 - 06.2025
Senior Global Transformation & Migration Execution Lead
General Motors
09.2021 - 03.2024
GBS Outbound Freight Transformation Analyst
General Motors
09.2018 - 09.2021
World Class Finance Global Process Consultant
Fiat Chrysler Automobiles
02.2018 - 09.2018
A/P Payment & Accounting Manager
Fiat Chrysler Automobiles
07.2014 - 02.2018
A/P Analyst
Fiat Chrysler Automobiles
02.2013 - 07.2014
MBA - Finance
Walsh College
BBA - Finance
Walsh College
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