Bryan Underwood
Waxahachie
Summary
Dynamic leader with expertise in task delegation and customer service, honed at Costco Wholesale Corp. Successfully optimized produce and food court operations, enhancing sales by analyzing trends and adjusting strategies. Skilled in employee training and vendor collaboration, ensuring quality standards and customer satisfaction. Proven ability to drive performance improvements and foster professional growth.
Overview
5
5
years of professional experience
Work History
Produce Supervisor
Costco Wholesale Corp
06.2022 - 01.2024
- Oversaw daily operations of produce department, ensuring quality and freshness standards met.
- Trained team members on best practices for product handling and safety compliance.
- Collaborated with vendors to negotiate pricing and optimize product selection for seasonal offerings.
- Analyzed sales data to identify trends, adjusting inventory levels in response to customer demand fluctuations.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
Food Court Supervisor
Costco Wholesale Corp
01.2021 - 06.2022
- Supervised daily operations of food court, ensuring compliance with health and safety standards.
- Trained team members in customer service protocols and food preparation.
- Enhanced customer satisfaction through effective conflict resolution and service improvements.
- Analyzed sales trends to inform menu adjustments and promotional strategies, boosting overall sales performance.
Front End Supervisor
Costco Wholesale Corp
01.2019 - 01.2021
- Supervised front-end operations to ensure efficient customer service and checkout processes.
- Trained team members on cash handling procedures and customer engagement techniques.
- Implemented best practices for front-end safety and cleanliness protocols during peak hours.
- Assisted in running front-end programs
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
Education
High School Diploma -
Odessa High School
Odessa, TXSkills
- Task delegation
- Stock replenishment
- Merchandising strategies
- Product rotation
- Employee scheduling
- Customer service
Timeline
Produce Supervisor
Costco Wholesale Corp
06.2022 - 01.2024
Food Court Supervisor
Costco Wholesale Corp
01.2021 - 06.2022
Front End Supervisor
Costco Wholesale Corp
01.2019 - 01.2021
High School Diploma -
Odessa High School