Summary
Overview
Work History
Skills
Additional Information
Timeline
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Bryan Wenzel

Systems Administrator
Oklahoma City,OK

Summary

A fast-paced, challenging Systems/Network Administrator position that leverages 25+ years in I.T. to apply creative solutions to unique problems. Fixing broken hardware, tinkering, and solving the complex intricacies of the day-to-day for users - at the end of the day, it's all about how users use technology to perform more efficiently when on the clock, and how can I make that better.

Some times, it's busting out the ladder and climbing into the rafters. Some times, it's pulling new cable runs or ripping out existing wiring. Other times, it's adjusting what is in place so that a more appropriately skilled group can take over & perform better.

Its about identifying what is the best solution for a given problem / situation and resolving accordingly. Its good analysis & better decision making. The Subject Matter Expert isn't always the most popular person in the room after the cost of a resolution is brought to bear

Overview

25
25
years of professional experience

Work History

Security & Systems Data Analyst

Insight Global
12.2022 - 12.2023
  • Analyzing existing infrastructure and preparing remediation plans for removing old kit, patching existing machines into more usable time for the users, and pushing patches & updates to all existing hardware platforms
  • Updating outdated OSes to usable and current stages for production use
  • Creating plans for the removal of existing and now-obsolete technologies (i.e
  • Citrix, SQL, 7.x/8.x workstations) with current hardware & software while maintaining user function at the order fulfillment centers worldwide (Mexico, China, Pakistan, & the EU).

PATCH MANAGEMENT ENGINEER

CONVERGE TECHNOLOGY SOLUTIONS
05.2022 - 11.2022
  • Bringing datacenter operations and support pcs up to date; controlling software updates & OS patches for critical vulnerabilities and updating all applicable hardware to current, regardless of OS spec - contract completed.

SYSTEMS ADMINISTRATOR

TRADITIONS SPIRITS
04.2017 - 11.2021
  • Full network update/replacement on all server platforms
  • Complete firewall & network security rebuild from ground up (Sonicwalls)
  • Exchange Services Host management via Intermedia
  • Configure & run Help Desk/user ticketing system as half of the IT staff for ~1000 employees
  • All tech support, phone calls, levels 1 & 2 deskside work
  • Lots of site travel and remote hand-on work with all configurations & facilities set up by hand.

SYSTEMS ADMINISTRATOR

ARRAY TECHNOLOGY
10.2014 - 06.2016
  • Active Directory upgrades 2003-2008R2/2012
  • AD on premise migration to Azure AD
  • Exchange 2007/2010 migration to Office 365
  • Manage entire Help Desk/user ticketing system
  • All tech support, phone calls, levels 1 & 2 deskside work
  • Heavy use of virtualization (Hyper-V and VMWare) & hosted environment with RDP access (AWS)
  • Managing trust relationships across multiple subdomains and physical locations via AD authentication.

FIELD SUPPORT ENGINEER

LAN INFOTECH
06.2013 - 07.2014
  • All things requiring hands-on, getting-dirty support that could not be resolved via remote connection: Hung servers, new buildouts, print feed issues, industrial production challenges, wiring issues & changes, backup tape swaps, internal hardware failures, etc
  • Heavy use of Active Directory for access control and environment management via Group Policy and various scripting languages (i.e
  • ScriptLogic, Powershell, etc)
  • Managed A/V suite rollouts & incident cleanups (via Symantec, McAfee)
  • Extensive hands-on troubleshooting & repair of office imaging equipment (copiers, scanners, faxes, etc).

NETWORK ENGINEER / SYSADMIN

SWISS WATCH INT'L
08.2012 - 04.2013
  • Physical security for all workstations via group policy and scripting for jewelry warehouse & distribution facility
  • Daily backup system management & media offsite storage (father/grandfather/child rotation) for live website
  • Analog phone system maintenance & expansion
  • Managed SQL storage and log file rollbacks
  • All user workstation issues/Help Desk tickets, including new machine design & backward compatibility tests
  • First AD 1.0 (2003) to 2.0 (2008R2) in-production migration.

SYSTEMS ADMINISTRATOR

DIGITAL INVESTMENT PARTNERS
11.2011 - 07.2012
  • Tech startup company heavily leveraged in service/application hosting and end-user support; laid off all employees when the service contract work was unable to meet cash flow monthly goals & closed
  • Heavy comparison & use of Citrix Xen & Hyper-V in production environments
  • Active Directory management & small office security, LAN design
  • Firewall/router configuration for a shoestring budget & tiny user base.

SYSTEMS ADMINISTRATOR

BECKER & POLIAKOFF, P.A.
09.2007 - 10.2011
  • Part of a dozen-member team, I worked to fully support in-house hardware, software, and helpdesk procedures for over a thousand workstations, a hundred servers, and branch offices on three continents
  • 150+ separate applications deployed into the environment of an international civil and criminal law firm with over 400 attorneys
  • Branch office locations in 3 states, and 20+ buildings
  • Migration from AD 1.0 (Win2k/2003) to 2008R2 and the 'new' Office layouts….Office 2007 and the ribbon foisted upon paralegals and secretaries all over the world
  • Analog PBX work (down to cross connecting at 66 blocks) & Asterisk up through digital hosted PBXs
  • In-house Exchange management with extensive AD & plugin testing for Outlook clients via Desktop Authority
  • In-depth printer repair and configuration changes for a multinational law firm: daily repair, maintenance, and upkeep in a high availability environment (with a zero-downtime requirement where every page is literally money).

NETWORK ADMINISTRATOR

MEDVANCE INSTITUTE
07.2004 - 09.2007
  • Promoted from level 1 phone support to Network Admin in under 8 months
  • Full rollout of AD 1.0 (Win2k from NT 4) across entire school system
  • Up to 16 campuses in 7 states - alone - All trouble ticket & Help Desk/tech support call resolution responsibility
  • All workstations, labs, student classrooms, and Corp Office from 9x to 2000
  • Sole IT employee (save Director) in entire enterprise
  • Heavy emphasis on data replication, DR, and proper shared access with security across multiple physical locations
  • HIPPA and Hurricanes, power outages, multiple network reconfigurations on the fly
  • Also structural power systems, HVAC, security systems, and physical security concerns.

QUALITY ASSURANCE / LEVEL 3 TECH SUPPORT

COMMAND SOFTWARE SYSTEMS
11.1999 - 10.2003
  • Lead Win2K QA for an anti-virus software company - workstation and server builds
  • Tech support for all Windows-based operating systems and hardware/software configurations back to 9x and Me
  • Closed beta of 2K and what would become Active Directory & all workstation interactions
  • 2 years lead Netware server QA (3.x, 4.x and 5.x + Groupware)
  • Made CNN during ILoveYou, Anna Kournikova, Melissa, Nimda, Code Red, etc

SATELLITE & HARDWARE INSTALLATION TECH

AUTOMATION CONSULTING TEAM
03.1999 - 09.1999
  • Installed satellite uplinks, new servers, new printers, new PA & in-store Musak systems, and new wiring & peripherals at all Rite-Aid pharmacies
  • Travelled entire eastern seaboard: Maine to South Carolina, west to the Ohio Valley
  • Re-wrote and scripted entire server upgrade procedure (~5 hours estimated) to 1 hard drive, 2 floppy disks and a reboot; reduced entire teams' installation time from 2 locations per day per person, to 2 hours per person per location
  • Finished 1 year contract in 5 months & change.

Skills

*Rolling out & updating firewalls (SonicWall, Meraki, Watchguard, etc), VPNs, encryption & shares administration

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Additional Information

Further detailed information and full references are available upon request.

Timeline

Security & Systems Data Analyst

Insight Global
12.2022 - 12.2023

PATCH MANAGEMENT ENGINEER

CONVERGE TECHNOLOGY SOLUTIONS
05.2022 - 11.2022

SYSTEMS ADMINISTRATOR

TRADITIONS SPIRITS
04.2017 - 11.2021

SYSTEMS ADMINISTRATOR

ARRAY TECHNOLOGY
10.2014 - 06.2016

FIELD SUPPORT ENGINEER

LAN INFOTECH
06.2013 - 07.2014

NETWORK ENGINEER / SYSADMIN

SWISS WATCH INT'L
08.2012 - 04.2013

SYSTEMS ADMINISTRATOR

DIGITAL INVESTMENT PARTNERS
11.2011 - 07.2012

SYSTEMS ADMINISTRATOR

BECKER & POLIAKOFF, P.A.
09.2007 - 10.2011

NETWORK ADMINISTRATOR

MEDVANCE INSTITUTE
07.2004 - 09.2007

QUALITY ASSURANCE / LEVEL 3 TECH SUPPORT

COMMAND SOFTWARE SYSTEMS
11.1999 - 10.2003

SATELLITE & HARDWARE INSTALLATION TECH

AUTOMATION CONSULTING TEAM
03.1999 - 09.1999

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Bryan WenzelSystems Administrator