Bryana Ruff
Chicago,United States
Summary
Well-spoken and detail-oriented Customer Service Professional, seeking a full time and long-term opportunity. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships.
Overview
5
5
years of professional experience
Work History
Enrollment Representative
Stride Learning
Remote
05.2024 - 09.2024
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Conducted screening and documentation gathering for clients to determine qualification for programs.
Customer Support Specialist
Assurant
Remote
09.2023 - 03.2024
- Maintained client satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled large volume of calls every day with positive attitude and focus on client satisfaction.
- Multitasked to handle diverse client needs: updating account information, locating documents, disbursement stop, cancellation/ reinstatement, creating work items
Customer Service Representative
Alta Staff
Chicago, IL
03.2020 - 04.2023
- Answered Inbound/Place outbound calls
- Follow basic procedures and scripts, using knowledge of company and project directories
- Fax, Email, and send direct mail to employers
- Update client information, received from call into automated records.
- Participated in team meetings and training sessions to stay informed about system updates and changes.
Front Desk Residential Officer
Titan Security
Chicago, IL
08.2019 - 02.2020
- Greeted visitors and customers upon arrival, offered assistance,.
- Inspected and adjusted security systems, equipment and machinery.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report.
Education
High School Diploma -
Joshua Johnston Fine Arts & Design Academy
Chicago, IL06.2014
Skills
- Microsoft Excel
- Microsoft Word
- Report Preparation
- Call Center Operations
- Managing Multiple Tasks
- Strong Analytical and Problem-Solving Skills
- Multi-Line Telephone Operation
- Payment Processing
- Account Updating
Timeline
Enrollment Representative
Stride Learning
05.2024 - 09.2024
Customer Support Specialist
Assurant
09.2023 - 03.2024
Customer Service Representative
Alta Staff
03.2020 - 04.2023
Front Desk Residential Officer
Titan Security
08.2019 - 02.2020
High School Diploma -
Joshua Johnston Fine Arts & Design Academy