Microsoft Excel
Bryana Singleton-Barnhart
Wilmington,DE
Summary
Dedicated Intake Specialist, Administrative and Customer Service professional with successful experience in fast-paced and multitasking office settings. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in claim eligibility analysis and records management. Hardworking team player with expertise in offering staff support. Excellent communication and interpersonal skills. Responsible, punctual and productive when working with little to no supervision. As well as delivering industry standards and meeting requirements.
Now looking to challenge preexisting skills and develop new skills to further growth, experience and career.
Overview
10
10
years of professional experience
4
4
Affiliations
Work History
Intake Specialist
The Standard Insurance Co.
Portland, OR
09.2022 - 02.2024
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined intake process by developing and implementing efficient data collection methods for improved service delivery.
- Enhanced patient satisfaction by efficiently managing intake processes and promptly addressing concerns.
- Assisted in development of (50 per day) new patient registration procedures, resulting in smoother onboarding experiences.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
Customer Service Representative
Barclays US
Wilmington, DE
02.2022 - 08.2022
- Resolved (80-120 per day) customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
Account Manger
Discover Financial Services, DFS
New Castle, DE
11.2019 - 08.2021
- Managed (100-120 per day) diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Paraprofessional Aide
General Healthcare Resources Inc.
Plymouth Meeting, PA
02.2019 - 10.2019
- Assisted students with daily activities, promoting independence and overall wellbeing.
- Promoted independence with structured routines and clear communication to support students in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple students.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Assistant Teacher
Ministry Of Caring
Wilmington, DE
11.2017 - 02.2019
- Increased student engagement by incorporating hands-on activities and group projects into curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children's education.
Dietary Aide
Kutz Home
Wilmington DE
03.2016 - 01.2018
Education
Some College (No Degree) - Psychology
University of Phoenix
Tempe, AZChild Development Associate - Early Childhood Education
Smart Horizons
Wilmington, DE10.2017
High School Diploma -
Maurice J. Moyer Academy High School
Wilmington, DE05.2011
Skills
- Computer Skills (Microsoft Word, Office, Excel, PowerPoint and Internet Search)
- Good Communication and Interpersonal skills
- Customer Service
- Account Management
- Team Training
- Claims Processing
- Intake / Application Assessment
- Eligibility review
- Lesson Plan Implementation
- Faculty Collaboration
Software
Mircosoft Word
Microsoft Access
Microsoft PowerPoint
Microsoft OneNote
Microsoft Teams
SalesForce
Affiliations
- Diabetes Self Management Program
- YMCA Black Achievers
- Board of Non-Profit Organization (Community L.O.V.E)
- Black Professionals Network Group
Quote
Growth demands a temporary surrender of security.
Gail Sheehy
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time off401k matchWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Art
Reading
Community
Travel
Timeline
Intake Specialist
The Standard Insurance Co.
09.2022 - 02.2024
Customer Service Representative
Barclays US
02.2022 - 08.2022
Account Manger
Discover Financial Services, DFS
11.2019 - 08.2021
Paraprofessional Aide
General Healthcare Resources Inc.
02.2019 - 10.2019
Assistant Teacher
Ministry Of Caring
11.2017 - 02.2019
Dietary Aide
Kutz Home
03.2016 - 01.2018
Some College (No Degree) - Psychology
University of Phoenix
Child Development Associate - Early Childhood Education
Smart Horizons
High School Diploma -
Maurice J. Moyer Academy High School