Jacquelyn Griffin-Strowbridge
Ocala,FL
Overview
1
1
Certification
30
30
years of professional experience
Work History
Intake Specialist
Interfaith Emergency Services
Ocala, Florida
03.2026 - Current
- Reviewed intake forms and checked signatures and information.
- Kept records filed and protected sensitive data during daily intake tasks.
- Followed up with staff on active client cases and shared updates.
- Explained intake steps, requirements, and service choices to distressed clients.
- Explained intake procedures, requirements, and service options to distressed clients.
- Directed clients to interfaith emergency services resources and community referrals.
- Scheduled appointments with housing, food, and emergency support staff.
- Reviewed applications and checked documents for shelter and crisis service eligibility.
- Interviewed clients seeking emergency help at interfaith emergency services intake desk.
Front Desk Receptionist
Talbot House Ministries
Lakeland, FL
11.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Directed high volume of incoming calls to appropriate departments, ensuring efficient communication and service delivery
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Ensured cleanliness and organization of front desk area, contributing to a welcoming environment for guests
- Managed visitor logbook accurately by recording necessary details for security purposes
- Facilitated collaboration with team members to enhance communication and streamline front desk operations
Customer Service Manager
Belfor
Deerfield Beach, FL
07.2014 - 01.2023
- Managed customer service operations, answered phones and addressed inquiries, achieving exceptional customer satisfaction.
- Assisted with the new hiring process, including onboarding, training, and supporting HR functions with ADP Exaktime and crew sheets.
- Oversaw payroll processes, coordinated setup and ordering of technical equipment and uniforms for staff, supporting operational efficiency.
- Ensured insurance compliance and organized company-wide events, including end-of-year Christmas party, and enhancing team morale.
- Led production teams through projects involving mold, water, asbestos, fire, and Covid-19, maintaining integrity and respect throughout all operations.
Recreation Supervisor
City of Pompano Beach
Pompano Beach, FL
01.1997 - 07.2014
- Oversaw after school activities, developing and implementing programs to engage youth in a safe and structured environment.
- Managed daily operations of recreational facilities, maintaining and optimizing usage of open and closed facilities.
- Provided customer service, addressing inquiries and assisting patrons with facility-related needs and concerns.
- Supervised cash handling and cashier duties, maintaining accurate financial records and ensuring proper transactions.
Education
Notary Republic (Notary) -
State of Florida
Pompano Beach, FL10-2029
440 Customer Service And 620 Adjuster's Licenses -
Central Insurance School
Saint Petersburg, FL07-2024
High school diploma -
Coral Springs High
Coral Springs, FL12-2003
Cosmetology (License- Business (Owner)) -
State of Florida
Margate, FL10-1990
Skills
- Customer Service
- Appointment scheduling
- Payroll data entry, ADP Payroll Processing
- Phone etiquette, Data entry
- Computer skills
- Organizational skills
- Detail orientation, Task prioritization
- Problem solving
- Operational Efficiency
- Communication skills
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Facility Management
- Microsoft Office, Microsoft Outlook
- Supervising, Administrative experience
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
0620 - Adjuster - All Lines
August 2024 to August 2026
Permanent Licenses, 440 - Customer Representative
August 2024 to August 2026
Permanent Licenses - G145240, CSR 440 license insurance agent
July 2026, AED Certification, CPR Certification, First Aid Certification, Personal Lines License, Insurance Producer License, Driver's License, Property & Casualty License, Certified Notary Public
Languages
English
Timeline
Intake Specialist
Interfaith Emergency Services
03.2026 - Current
Front Desk Receptionist
Talbot House Ministries
11.2024 - Current
Customer Service Manager
Belfor
07.2014 - 01.2023
Recreation Supervisor
City of Pompano Beach
01.1997 - 07.2014
Notary Republic (Notary) -
State of Florida
440 Customer Service And 620 Adjuster's Licenses -
Central Insurance School
High school diploma -
Coral Springs High
Cosmetology (License- Business (Owner)) -
State of Florida