Cyan Thorne

Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

• Completed client reporting requirements consistent with corporate and regulatory standards.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.

• Assisted with food preparation, food serving and stocking.
• Greeted visitors, answered questions and accepted payments.
• Stocked condiments, beverages and plates for diners.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Took food and beverage orders and conveyed special requests or concerns to kitchen.
• Set up buffet service and dining areas.

• Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
• Maintained detailed, confidential client files.
• Intervened in crisis situations to provide counseling and support.
• Provided insight and ideas to promote client growth.
• Offered training on personal hygiene and grooming skills.
• Assisted with personal care appointments such as haircuts and doctors' appointments.
• Coached clients through difficult life circumstances.
• Helped to integrate clients in local community by teaching important social and work-related skills.

• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.