High School Diploma - undefined
Billings Senior High School
Sheena Devereaux
Billings,MT
Education
Overview
18
18
years of professional experience
1
1
Certification
Work History
Intake Specialist
Montana Rescue Mission
03.2020 - 03.2022
- I was transferred to the Montana Rescue Mission during the beginning of the Pandemic. I worked in assisting guests with day to day functions. I would check guests in for the night and do BAL and administrator medication that some guests needed. Ordering supplies, took inventory of what we had. Do round checks and hold house meetings.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Developed and maintained relationships with community organizations and agencies.
Lead Teacher
Friendship House of Christian Service
01.2014 - 03.2022
- First Grade Teacher and working along side Director to the program assisting with data entry for Program. Implementation of new software “Procare”. State licensing preparation collection of payments for care and processing payments received from State paid students. Front Office: Answering phone calls and transferring those calls and routing to designated departments. Taking messages entering data,filing,faxing,scanning. Making Copies And handling any of our clients concerns needs or questions.
Business Office
Ortho Montana
03.2022 - 07.2024
- Business Office for Ortho Montana my job consisted of posting payments for the services done by the Doctor,Specialist or Physical Therapist. Contacting patient insurance for coverage eligibility. Posting Surgery charges using CPT codes.
- Front desk coverage greet and welcome patients. Checking patients in for physical therapy, taking and processing payments.
Front Desk Receptionist
Housing Authority
07.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the agency.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Created detailed reports on daily activities such as visitor traffic and call volumes for management review.
- Handled confidential information with up most discretion while maintaining strict confidentiality protocols.
- Served as a point of contact for building maintenance requests such as repairs or cleaning services.
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly.
- Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed.
- Demonstrated strong problem-solving skills when handling difficult situations or demanding customers.
Primary Childcare Provider/Teacher
St. Vincent Health
08.2007 - 12.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Assisted Director in State Licensing preparation and paperwork for staff and new hires.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Provided emotional support and guidance to children during difficult times.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional and social development.
Skills
- Organizational Skills
- Child Care
- Leadership
- CPR
- Communication skills
- Office Administration (16years)
- Excellent communication skills, Well organized and attentive to detail, reliable
- Time management
- Microsoft Excel (2 years)
- Clerical Experience
- Microsoft Word
- Filing (14years)
- Teaching
- Organizational skills
- English
- Conflict management
- Customer service
- Attention to detail
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Sensitive information handling
- Office administration
- Multi-line telephone systems
- Call routing
- Mail sorting
- Mail handling
- Clerical support
- Mail distribution
Certification
- I have numerous training in the childcare field.
- First Aid Certification
- Early childhood education
- CPR certification
- Child care certification awards.
Timeline
Front Desk Receptionist
Housing Authority
07.2024 - Current
Business Office
Ortho Montana
03.2022 - 07.2024
Intake Specialist
Montana Rescue Mission
03.2020 - 03.2022
Lead Teacher
Friendship House of Christian Service
01.2014 - 03.2022
Primary Childcare Provider/Teacher
St. Vincent Health
08.2007 - 12.2017
High School Diploma - undefined
Billings Senior High School
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