Leissa Benjamin
Elmont,NY
Summary
I am a Motivated and customer-oriented customer service representative and intake specialist, that maintains customer satisfaction. Delivers effective solutions to problems and committed to creating a positive experience. Excellent communication skills, Strong organizational skills, and a fast leaner with a wide range of practical skills. I am reliable and professional under pressure and have an energic nature. Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Intake Paralegal
Parker Waichman LLP
Port Washington
08.2023 - 02.2024
- Conducting eligibility screenings of potential clients; entering client information into several databases; opening and closing files for clients; coordinating follow-up services for clients including appointments, referrals, client correspondence, and gathering documents; assisting case-handlers on client-related matters; assisting with case development
Litigation Assistant/Paralegal
Zwicker & Associates
Garden City
08.2022 - 01.2023
- Provide general office support for litigation attorneys, for example, maintain and organize files, photocopy, Efiling, Filling documents.
Temporary Education Coordinator
C2 Education
Greenvale
05.2022 - 07.2022
- Overseeing the development, coordination, implementation and evaluation of all educational programs presented on site at C2 education.
Intake Specialist
Internet Brands
Remote
08.2020 - 05.2021
- Receives and qualified new and prospective clients for the law firms
- Handle a variety of different claims such as, claims for legal and medical
- Manage and supervised the processes of onboarding new clients and current client files through data entry to ensure cases are managed efficiently
- Evaluated incoming streams of claims and potential clients on the phone.
Cashier
BJs Wholesale club
Valley Stream
10.2016 - 08.2017
- Provided a positive customer experience with fair, friendly, and courteous service
- Registers cash register by scanning items, itemizing, and totaling customers purchases
- Resolves customer issues and answers questions
- Bags purchases if needed and maintained checkout operations by following policies and procedures.
Wendy's Crew Member/Cashier
Wendy's
Elmont
08.2014 - 09.2016
- A Crew Member/Cashier is responsible for aiding a team of restaurant employees with order preparation and customer interaction
- They are responsible for welcoming customers and entering their orders into a computer system and upselling in-store promotions when appropriate
- I also kept track of a cash drawer and ensured it was balanced by tallying orders served and money received at the end of the shift
- I also listen to and resolve customer concerns, suggestions, and inquiries as a crew member/cashier
- Cooking and packaging orders as part of an assembly line and keeping a clean environment by sanitizing surfaces before, during, and after shifts.
Education
Bachelors - PEL
SUNY OLD WESTBURY
12.2021
Associate in Science (AS) - Criminal Justice
CUNY Queensborough Community College
12.2019
Skills
- Customer service (2 years)
- Organizational skills
- Bilingual (10 years)
- Resolution oriented
- Effective team player
- Dependable and reliable
- Ability to work under pressure
- Communication skills
- Clerical skills
- Data Entry (1 year)
- Typing (1 year)
- Intake Experience (1 year)
- Microsoft Outlook (4 years)
- Microsoft Powerpoint (4 years)
- Sales (2 years)
- Microsoft Office (4 years)
- Microsoft Word (4 years)
- Salesforce (1 year)
- Google Suite
- Microsoft Access
- CRM Software (1 year)
- Google Docs (5 years)
- Outbound sales (1 year)
- Intake (1 year)
- Inbound sales (1 year)
- Upselling
- Litigation
- Typing
- Salesforce
- CRM software
- Documentation review
- Customer service
- Google Docs
- Paralegal experience
- Personal injury law
- DocuSign
- Proofreading
- Adobe Acrobat
- Clerical experience
- Kronos
- Legal administrative experience
- Microsoft Excel
- Law office
- Client Communication
- Windows
- Filing
- Proficient in MS Office
Languages
- English, Expert
- Haitian Creole, Expert
- French, Beginner
Timeline
Intake Paralegal
Parker Waichman LLP
08.2023 - 02.2024
Litigation Assistant/Paralegal
Zwicker & Associates
08.2022 - 01.2023
Temporary Education Coordinator
C2 Education
05.2022 - 07.2022
Intake Specialist
Internet Brands
08.2020 - 05.2021
Cashier
BJs Wholesale club
10.2016 - 08.2017
Wendy's Crew Member/Cashier
Wendy's
08.2014 - 09.2016
Bachelors - PEL
SUNY OLD WESTBURY
Associate in Science (AS) - Criminal Justice
CUNY Queensborough Community College
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