Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

BRYANA FRIEL

Smyrna,DE

Summary

Seeking a company in a positive environment that I can use my experience and skills to be an asset for and to help myself continue to grow my life in an effective and optimistic way. My goal is to serve with purpose and passion!

Overview

4
4
years of professional experience

Work History

Office Receptionist/Administrative Assistant

Advanced Back and Neck Pain Center
Newark, DE
08.2023 - Current
  • Administrative Assistant
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Scheduled appointments for customers and ensured all paperwork was completed accurately.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable ledgers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained an organized filing system for office documents, records and correspondence.
  • Greeted visitors and clients in a professional manner.
  • Updated customer information in databases as required.
  • Managed the front desk area by providing customer service and taking care of administrative tasks.
  • Ordered office supplies when necessary to ensure adequate inventory levels were maintained.
  • Organized office supplies and maintained inventory records.
  • Answered incoming calls, screened and forwarded calls to appropriate personnel.
  • Processed payments from customers using cash registers or point of sale systems.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated and recorded customer or client information to maintain accounts.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

STATE FARM REPRESENTATIVE

State Farm
03.2021 - 04.2023
  • Administrative Assistant - LEAD SERVICE; SECONDARY SALES
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Answered inbound calls and filed paperwork for center
  • I led and filed incident and accident reports, dealt with customer service situations and concerns
  • Seeing to day to day task and service for the office/business
  • Promoted product and maintained in depth insurance information
  • This consisted of Delaware, Maryland, Pennsylvania, and Virginia
  • Ran the service department within my specific agent's office
  • Cold and Warm calls
  • Underlying tasks
  • Placing tasks and concerns with upper management sold auto and home insurance, and minimal life insurance
  • Billing/refunds/payments
  • Detailed problem solving
  • Authorization to credit and billing history
  • Experience with all diverse customers

Education

High School Diploma -

SMYRNA HIGH SCHOOL
Smyrna, DE
05.2016

Skills

  • Reception management
  • Complex Problem-solving
  • Multi-line phone operation
  • Insurance knowledge
  • Microsoft office
  • Record keeping
  • Customer relationship management
  • Conflict resolution
  • Adaptation to change
  • Call handling
  • Calendar management
  • Attention to detail
  • Scheduling and coordination
  • Customer service
  • Office administration

Professional References

MELISSA SCHULTE 

PROFESSIONAL DEVELOPMENT COORDINATOR AT UNIVERSITY OF DELAWARE

MENTOR/BOSS

MSCHULTE@UDEL.EDU

302-750-4883

OLGA YATZUS

UNIVERSITY OF DELAWARE ALUMNI

1976-1978

MENTOR/TEACHER

OLGA.A.YATZUS@GMAIL.COM

302-559-7747

Timeline

Office Receptionist/Administrative Assistant

Advanced Back and Neck Pain Center
08.2023 - Current

STATE FARM REPRESENTATIVE

State Farm
03.2021 - 04.2023

High School Diploma -

SMYRNA HIGH SCHOOL

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