Astri Vasquez
Pompano Beach,FL
Summary
Proven Office Administrative Assistant with a track record of enhancing customer satisfaction and streamlining office operations at Lokation Real Estate. Excelled in document preparation, inventory management, and verbal communication, boosting efficiency by 30%. A dedicated team player skilled in Microsoft Office Suite, adept at fostering positive client relations through exceptional service and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant /Front Desk Receptionist Volunteer
Lokation Real Estate
1500 E Atlantic Blvd
02.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Server
Tijuana Taxi
901 N University Dr Coral Springs, FL 33071
09.2017 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Benihana
1695 N University Dr Coral Springs, FL 33071
12.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier /Restaurant Hostess
La Bamba Mexican & Spanish Restaurant
1901 Cordova Rd Fort Lauderdale, FL 33316
01.2017 - 08.2017
- Greeted customers entering restaurant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Call Center Representative
Biscayne Marketing
5499 N Federal Hwy Suite H Boca Raton, FL 33487
09.2016 - 12.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Cashier
La Granja
820 W Sample Rd Pompano Beach, FL 33064
02.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2016
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Schedule and calendar management
- File Organization
- Document Scanning
- Telephone reception
- Inventory Management
- Confidentiality handling
- Word Processing
- Customer Engagement
- Reception Management
- Spreadsheet development
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant /Front Desk Receptionist Volunteer
Lokation Real Estate
02.2022 - 06.2024
Server
Benihana
12.2020 - 09.2021
Server
Tijuana Taxi
09.2017 - 01.2022
Cashier /Restaurant Hostess
La Bamba Mexican & Spanish Restaurant
01.2017 - 08.2017
Call Center Representative
Biscayne Marketing
09.2016 - 12.2016
Cashier
La Granja
02.2015 - 08.2016
High School Diploma -
Deerfield Beach High School