Kayla Wolf
Saint Joseph,MI
Summary
Dedicated customer service professional delivering positive, memorable experiences while balancing multiple tasks and priorities. Demonstrates strong work ethic, adaptability, and effective time management in fast-paced environments. Quickly masters new skills and operates productively with minimal supervision.
Overview
9
9
years of professional experience
Work History
Administrative Specialist/ Front Desk Receptionist
Honor Credit Union Operations Center
Berrien Springs, Michigan
08.2023 - 03.2024
- Greeting and checking in guests
- Maintaining a welcoming environment
- Answering and Receiving phone calls
- Scheduling meetings
- Reserving meeting rooms as necessary
- Duties Included: Maintaining Members Confidential Information of Accounts
- Confirmed Medicaid and SSA verification information to ensure compliance and accuracy for member accounts
- Sending statements to housing, mortgage, and social security coverage
- Ordered office supplies for operations building, maintaining adequate inventory levels for seamless daily operations
- Restocked the operations building with necessary supplies.
- Inform the Operations Building of guests, new hire applicants, and business meetings
- Collaborate with other departments on projects
- Prepared board room for meetings by stocking snacks, beverages, and supplies, contributing to a professional and welcoming environment
- Distribute incoming and outgoing mail
- Scan in insurance statements to Allied
- Upload documentation to ProDoc for members accounts
- Scheduled regular maintenance for building facilities to ensure optimal performance.
- Prepare RegE Optin for members (Send out letters to Opt-in to our rollover service)
Pharmacy Technician
Meijer
Stevensville, Michigan
10.2021 - 08.2023
- Duties included: Maintaining the confidentiality of patient information
- Maintained clean and orderly pharmacy to ensure professional environment
- Utilized effective communication skills to facilitate positive changes in pharmacy operations
- Promoted pharmacy initiatives and clinical services to enhance customer awareness and engagement
- Ordering prescription medication for the Pharmacy Department
- Inputting customer and prescription information in the pharmacy dispensing system
- Creating prescription labels and adjudicating insurance claims
- Managed task priorities to meet pharmacy demands
- Relevant skills: Pharmacy Technician License and Immunization Certification
Barista
Java City at Spectrum Health Lakeland
Saint Joseph, Michigan
12.2017 - 09.2021
- Demonstrated time-management and multitasking skills while crafting drinks accurately for customers
- Delivered counter service with menu clarification and suggestions to enhance guest experience
- Executed cash transactions with precision, ensuring accurate change and balanced drawer at shift's end
EEG Technician
Spectrum Health Lakeland
Saint Joseph, Michigan
07.2019 - 07.2020
- Facilitated patient care by scheduling procedures, managing data entry, and providing instructions while ensuring office resources were adequately supplied and maintained.
- Enhanced time-management skills while effectively delivering patient care during EEG testing.
- Provided patient services on weekdays, weekends, and after hours while on call, ensuring continuous support and care availability.
- Relevant skills: BLS certification and Basic EEG video series certificate
Floor Interpreter and Admissions
Curious Kids Museum
Saint Joseph, Michigan
03.2017 - 12.2017
- Oversaw admissions desk, efficiently checking in guests and processing payments to streamline visitor access
- Facilitated engaging activities for children, including dress up and face painting, enhancing their museum experience
- Maintained cleanliness of exhibits between guests, ensuring a safe and welcoming environment for children
Front Desk Receptionist
Printek
Benton Harbor, Michigan
11.2015 - 05.2016
- Coordinated inter-office communication to enhance collaboration across departments
- Greeted visitors and managed Printek front desk with professional courtesy.
- Answered inbound calls and routed inquiries to proper Printek departments.
- Scheduled appointments and coordinated calendars for Printek staff.
- Performed data entry tasks to ensure accuracy of records and support operational needs.
Office Assistant & Cashier
H&J Florist
Saint Joseph, Michigan
05.2015 - 10.2015
- Provided personalized assistance to customers to meet individual needs effectively
- Created and maintained visually appealing displays to improve customer engagement
- Updated shop website and managed social media accounts to enhance online presence
Education
General Studies
Skills
- Customer service
- Professional communication
- Time management
- Attention to detail
- Detail-oriented multitasking
- Inventory management
- Mailroom operations
- Insurance verification
- Microsoft Office proficiency
- Experienced with Apple and Microsoft software
- Tech learning agility
- Interpersonal skills
- Teamwork and collaboration
- Relationship building
- Active listening
- Verbal communication
- Adaptable customer service
- Composed under pressure
- Critical thinking
- Confidentiality compliance
- Impeccably organized within my work materials
Timeline
Administrative Specialist/ Front Desk Receptionist
Honor Credit Union Operations Center
08.2023 - 03.2024
Pharmacy Technician
Meijer
10.2021 - 08.2023
EEG Technician
Spectrum Health Lakeland
07.2019 - 07.2020
Barista
Java City at Spectrum Health Lakeland
12.2017 - 09.2021
Floor Interpreter and Admissions
Curious Kids Museum
03.2017 - 12.2017
Front Desk Receptionist
Printek
11.2015 - 05.2016
Office Assistant & Cashier
H&J Florist
05.2015 - 10.2015