Company CultureWork-life balanceHealthcare benefitsCareer advancement
2
Languages
23
years of professional experience
Professional retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Work History
Asian Retail Sales Manager
1 Year 7 Months
Sempio Foods U.S.A. | 03.2025 - Current
Develop and implement strategic sales plans to meet and exceed monthly/annual sales targets.
Maintained positive relationships with grocery managers, buyers, and purchasing coordinators through in-person visits, email, phone, and text messaging to foster collaboration.
Maintain positive and accommodating business relationships with all grocery managers, buyers, purchasing coordinators through in person visits, email, phone, and text messaging.
Established clear objectives and timelines, monitored progress and performance on a weekly basis.
Identify new business opportunities and provide market insights for strategic decision, and executed planning accordingly.
Built long-term distributor relationships through consistent communication and support, enhancing partnership effectiveness.
Established clear objectives and timelines, monitor progress and performance on a weekly basis.
Analyze market trends, competitor activities, and consumer insights on a weekly basis to share with the Sales dept.
Collaborate with different departments (Logistics, SCM, Purchasing, Accounting) to create and maintain positive relationships and a friendly team working environment on a daily basis, and to achieve company goals and targets.
Collaborate with different departments (Logistics, SCM, Purchasing, Accounting) to create and maintain positive relationships and a friendly team working environment on a daily basis, and to achieve company goals and targets.
Asian Retail/Ethnic Sales manager
2 Years 6 Months
Paldo Foods | 07.2022 - 01.2025
Promoted Paldo food & beverage items to mainstream, wholesale, retail within CA and out of state markets.
Visited mainstream grocery chains & markets closely to build positive relationships with grocery managers, and address any concerns, complaints promptly to continue improving relationship with Paldo Foods.
Visited mainstream grocery chains and markets to build relationships with grocery managers, addressing concerns and complaints to enhance partnership with Paldo Foods.
Collaborated with Paldo warehouse and accounting departments for all incoming and outgoing purchase orders and inventory counts.
Prepared and coordinated online and in-person meetings with mainstream accounts to promote Paldo brand, followed up with senior buyers and purchasing managers on inventory needs and upcoming demo events.
Lead Sales Representative II
5 Years 1 Month
CarMax | 04.2017 - 05.2022
Delivered exceptional customer service with prompt follow-ups via phone, email, and text, fostering personalized relationships with customers.
Promoted CarMax brand to first-time clients by communicating current promotions and holiday specials, enhancing customer engagement.
Promoted CarMax brand to first time clients with current promotions and holiday specials.
Collaborated with purchasing, service, and finance departments to maintain organized records, improving daily customer service experiences in the sales department.
Assistant Sales Manager
12 Years 9 Months
Zenana Outfitters | 03.2004 - 12.2016
Delivered exceptional customer service daily by greeting incoming customers in person, assisting with phone inquiries and emails, exceeding customer expectations.
Maintained positive relationships with vendors and buyers while addressing excessive inventory and promoting weekly sale items to enhance customer engagement.
Oversaw company operations to drive net sales volume, ensured timely aging balance management (within net 30), and fostered strong relationships with vendors and customers.
Managed to oversee company’s operation status on a daily basis from Order Processing-Verifying Orders-Shipping control -Q.C processing-A/R management on daily basis.
Led sales floor operations, ensuring consistent customer service and team accountability.
Education
High School Diploma
Henry M Jackson High school | Mill Creek | 01-2002
Store Manager/Assistant Retail Sales Manager at Waterview Suprette and LottoStore Manager/Assistant Retail Sales Manager at Waterview Suprette and Lotto