Summary
Overview
Work History
Education
Skills
Study Abroad Experience
Related Experience
Timeline
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Bryan Michael Arellano

Boston,MA

Summary

A curious and motivated writer with an exceptional background in social, communication, and customer service skills. Pursues every opportunity to learn and retain industry knowledge, both in the classroom and in the field. Organized and dependable with a willingness to maintain multiple high priority tasks with a positive attitude.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
09.2022 - 05.2023
  • Maintained consistent customer service and satisfaction
  • Accurately processed transactions using POS system
  • Troubleshoot equipment issues when necessary.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Administrative Assistant

Touchstone Property Management
06.2021 - 08.2021
  • Managed incoming phone calls
  • Organized and maintained file placement, distribution, and relocation.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Education

B.F.A Creative Writing -

Emerson College
Boston, MA
12.2024

Skills

  • Quality Control
  • Retail Management
  • Resolving Complaints
  • Active Listening
  • Customer Service
  • Copyediting
  • Data Entry
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Social Media Management

Study Abroad Experience

Burren College of Art, Ballyvaughan | 07/2023 - 08/2023


  • Successfully secured placement through a highly competitive application process for the Emerson College Global Pathway’s program.
  • Participated in a semester-long study abroad program focusing on fiction and poetry travel writing with various Irish poets and authors.
  • Engaged in cultural immersion activities and coursework related to Ballyvaughan, the Burren, the Aran Islands, Galway, and Connemara.
  • Developed a global perspective on writing and publishing through exposure to Irish culture.

Related Experience

Emerson Poetry Project, Treasurer 

Boston, MA, | 09/2022 - 05/2023 

  • Handled all club income and expenses
  • Recorded all expenditures and prepared basic financial reports.


Emerson College, Orientation Leader

Boston, MA, | 08/2022 

  • Served as a positive role model for new students and their families
  • Assisted with the organization, preparation, implementation, and execution of the orientation programs
  • Adhered to a strict and time-sensitive schedule to move undergraduate students into their respective dormitories
  • Defused emotional situations such as nervous students and aggressive parents


Emerson Poetry Project, Secretary

Boston, MA, | 12/2021 - 05/2022

  • Advised and supervised the execution of poetry open mics
  • Created and maintained notes containing crucial event dates and board meeting attendance.


Timeline

Barista

Starbucks
09.2022 - 05.2023

Administrative Assistant

Touchstone Property Management
06.2021 - 08.2021

B.F.A Creative Writing -

Emerson College
Bryan Michael Arellano