Bryanna Belcher
Sevierville,TN
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Host/Restaurant Server
Perkins Family Restaurant
Dandridge, Tennessee
07.2022 - 12.2024
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped service staff handle demand by distributing food and beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided excellent customer service by anticipating customer needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Took beverage orders and served drinks during peak meal times.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Penn Foster
05-2022
Skills
- Telephone reception
- Menu management
- Staff coordination
- Professional appearance
Timeline
Host/Restaurant Server
Perkins Family Restaurant
07.2022 - 12.2024
High School Diploma -
Penn Foster