Bryanna Costello
Morgantown
Summary
Versatile and achievement-oriented professional with a background at WVU Medicine, adept in HIPAA compliance and demonstrating strong organizational skills. Excelled in enhancing patient care coordination and improving lab safety protocols. Proven track record in boosting customer satisfaction and streamlining healthcare processes through effective team collaboration and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Unit Clerk, Pediatrics
WVU Medicine Children’s
10.2024 - Current
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
Assistant Cook
Meals on Wheels
11.2021 - 10.2024
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Collaborated with team members to execute successful daily meal services for up to 200 guests.
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
Laboratory Assistant
WVU Medicine
01.2021 - 11.2021
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Scan in specimen and transported to its proper place.
Crew Member
McDonald’s
04.2018 - 10.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Education
Bachelors Of Science - Health Care Administration
Southern New Hampshire University
Manchester, NH (I Am Online)University High School
Morgantown, WV05.2020
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical terminology
- Reception management
- Supply restocking
- Patient scheduling
- Document management
- Transfer coordination
- Discharge support
- Strong organization
- Healthcare software
- Hygiene practices
- Preparation techniques
- Sanitation procedures
- Food assembly
- Teamwork and collaboration
Timeline
Unit Clerk, Pediatrics
WVU Medicine Children’s
10.2024 - Current
Assistant Cook
Meals on Wheels
11.2021 - 10.2024
Laboratory Assistant
WVU Medicine
01.2021 - 11.2021
Crew Member
McDonald’s
04.2018 - 10.2018
Bachelors Of Science - Health Care Administration
Southern New Hampshire University
University High School
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