Bryanna Jones
Stockbridge,GA
Summary
Dynamic professional with a proven track record at Daifuku Elite Line Services, excelling in customer service and tech proficiency. Demonstrated flexibility and adaptability, enhancing passenger satisfaction through effective problem resolution and superior guest services. Skilled in barcode scanner operation and adept at supervisory management practices, contributing significantly to team success.
Overview
3
3
years of professional experience
Work History
Manual Encoder
Daifuku Elite Line Services
01.2024 - 11.2024
- Provide customer service and directions to the traveling public while accepting passenger's baggage throughout concourse E and F
- Obtained scanned records and uploaded into database.
- Demonstrated effective communication skills when interacting with passenger's, addressing inquiries professionally and courteously.
- Contributed to team success by providing outstanding customer service during high-Volume periods.
- Adapted to changing work conditions during peak season by demonstrating flexibility in task assignments and working additional hours when needed.
Customer Service Associate
Walmart
09.2021 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Dutchtown Highschool
Hampton, GA05-2023
Skills
- Flexibility and Adaptability to manage multiple tasks
- Barcode scanner operation/ Tech Proficient
- Supervisory Management Practices
- Problem resolution
- Guest services
- Customer support
Timeline
Manual Encoder
Daifuku Elite Line Services
01.2024 - 11.2024
Customer Service Associate
Walmart
09.2021 - 06.2023
High School Diploma -
Dutchtown Highschool
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