Bryanna K Ordaz
Palmdale
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Nail Technician
Self-employeed
09.2022 - Current
- Provided high-quality nail services, ensuring client satisfaction and retention.
- Maintained cleanliness and organization of workstation, adhering to safety and sanitation protocols.
- Educated clients on nail care techniques, enhancing their overall experience and knowledge.
- Collaborated with team members to develop new service offerings based on client feedback.
- Established strong client relationships through exceptional customer service and communication skills.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Retail Sales Associate
Torrid Clothing Store
11.2022 - 09.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring merchandise was organized and visually appealing.
- Processed transactions efficiently using point-of-sale systems, contributing to smooth sales operations.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Crew Member
Wendys Fast Food
05.2020 - 09.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently to prepare food items according to established standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new crew members on operational procedures and safety protocols.
- Adhered to food safety regulations, maintaining high standards of hygiene and cleanliness.
- Worked front counter, drive-thru and other areas.
Sales Associate
TJ Maxx, TJX Companies
02.2020 - 04.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Conducted sales transactions accurately using point-of-sale systems.
- Trained new associates on store policies and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Pink Peach, Palmdale Ca
02.2017 - 07.2018
- Multitasking skills needed for this job
- And being welcoming to incoming customers
Education
No Degree - Biological Sciences
Antelope Valley College
Lancaster, Ca05-2026
High School diploma -
Pete Knight High School
Palmdale, Ca06.2019
Skills
- Customer Service, positive attitude, Fast and Efficient, Good math skills
- Flexible, Able to lift and carry with ease
- Well-spoken communication with customers, coworkers, and supervisors
- Excellent written communication skills
- Friendly and approachable
- Adapt at cash register use, Regular attendance, sales
- Basic math, Time management, Telephone etiquette, efficiency
- Interpersonal
- Communication/Written and Verbal Communication
- Appointment management
LANGUAGES
English
Timeline
Retail Sales Associate
Torrid Clothing Store
11.2022 - 09.2023
Nail Technician
Self-employeed
09.2022 - Current
Crew Member
Wendys Fast Food
05.2020 - 09.2021
Sales Associate
TJ Maxx, TJX Companies
02.2020 - 04.2021
Cashier
Pink Peach, Palmdale Ca
02.2017 - 07.2018
No Degree - Biological Sciences
Antelope Valley College
High School diploma -
Pete Knight High School