Bryanna Macias
Old Hickory,TN
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
The Salty Donut
Nashville, TN
04.2026 - Current
- Managed daily operations to ensure efficient service and product quality.
- Trained and developed staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with marketing team to enhance brand visibility through community engagement initiatives.
- Ensured compliance with health and safety regulations in food preparation areas.
- Streamlined communication between front-of-house and back-of-house teams to improve workflow efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Assistant General Manager
The Salty Donut
Nashville, TN
04.2025 - 04.2026
- Assisted in daily operations, ensuring high-quality customer service and product consistency.
- Collaborated with team to implement efficient scheduling and inventory management processes.
- Supported training initiatives for new staff, enhancing team performance and operational knowledge.
- Developed standard operating procedures to streamline workflows and improve staff efficiency.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Assistant Manager
Slim Chickens
Hendersonville, TN
02.2023 - 04.2025
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated staff schedules to align with peak business hours, maximizing productivity.
- Monitored financial performance, identifying areas for cost reduction and profitability improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Leader
Slim Chickens
Mount Juliet, TN
02.2022 - 02.2023
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored new staff on food preparation and customer service techniques.
- Implemented workflow improvements that enhanced efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Cashier/Customer Service Cashier
Slim Chickens
Mount Juliet, TN
04.2020 - 02.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cash register integrity through regular balancing and accurate reporting.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Lebanon High School
Lebanon, TN05-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Employee scheduling
- P&L management
- Efficient multi-tasker
- Team leadership
- Training and development
- Goal setting
Certification
- ServSafe (May 2023-May 2028)
- Tennessee Alcoholic Beverage Commission Server Permit
Timeline
General Manager
The Salty Donut
04.2026 - Current
Assistant General Manager
The Salty Donut
04.2025 - 04.2026
Assistant Manager
Slim Chickens
02.2023 - 04.2025
Shift Leader
Slim Chickens
02.2022 - 02.2023
Cashier/Customer Service Cashier
Slim Chickens
04.2020 - 02.2022
High School Diploma -
Lebanon High School