Bryanna Nelich
Cleveland,OH
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations with outstanding compassion and a high work ethic.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Self Employed Services
02.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Delivery Driver
Edible Arrangements
05.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Guest Service Representative
Great Lakes Science Center
01.2022 - 02.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
Restaurant Hostess
Cracker Barrell Old Country Store
01.2020 - 12.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Certificate - Emergency Medical Technician
Cuyahoga Community College
Parma, Ohio12.2023
Associate of Science - Forensic Science
Cleveland State University
Cleveland, OH05.2023
Skills
- Basic EMT skills
- Vital signs monitoring
- Scene Safety
- Medical Equipment Operation
- Seizure Management
- Emergency Medical Dispatch
- Burn Treatment
- Poisoning Response
- Critical decision-making skills
- Basic Life Support
- Vital sign assessment
- Bleeding control
- CPR and First Aid
- Patient Assessments
- Patient Transport
- Patient Triage
- Triaging
- Attention to Detail
- Certified in CPR/AED
- Basic Trauma Life Support
- Medical equipment usage
- Medication Administration
- Emergency patient triage
- Mass Casualty Protocols
- Drug Reaction Intervention
- Medical Procedure Prioritization
Languages
Chinese (Mandarin)
Professional Working
ASL
Professional Working
Polish
Limited Working
Japanese
Limited Working
german
Limited Working
Timeline
Delivery Driver
Edible Arrangements
05.2023 - 12.2023
Delivery Driver
Self Employed Services
02.2022 - Current
Guest Service Representative
Great Lakes Science Center
01.2022 - 02.2023
Restaurant Hostess
Cracker Barrell Old Country Store
01.2020 - 12.2021
Certificate - Emergency Medical Technician
Cuyahoga Community College
Associate of Science - Forensic Science
Cleveland State University
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