Bryanna Rodriguez
Miami
Summary
Dedicated Shift Leader with extensive experience in driving team performance and enhancing customer satisfaction. Skilled in training and developing employees, setting clear objectives, and resolving operational challenges. Proven ability to balance the needs of customers, the organization, and staff, fostering a positive work environment. Strong communicator adept at engaging with team members and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Dr.Smood
Miami
10.2022 - 11.2023
- Managed inventory and organized equipment maintenance, ensuring smooth operations.
- Welcoming customers in a polite/friendly manner, taking food and drink orders
- Preparing/serving beverages, from simple to elaborate drinks
- Answering customers' questions about menu options
- Promoted menu options to enhance customer experience and drive sales.
- Taking payment from customers
- Maintained clean and organized workspace, fostering a safe and welcoming environment.
Customer Service Associate Lead
Wawa
Miami
08.2020 - 10.2022
- Manage store and CSA under supervision of senior manager
- Coordinated daily task assignments for CSA to ensure efficient store operations
- Provided knowledgeable assistance to customers, enhancing their shopping experience
- Assisted customers with a warm and professional attitude
- Processed exchanges, orders, customer transactions and refunds
- Managed cash drawer operations, ensuring accurate transactions and accountability
- Monitor food prep/serving to ensure proper procedures are followed through
- Receive store deliveries and update inventory
- Record daily spoilage, shrink and credits
- Performed thorough inventory assessments to maintain accurate stock records
Dinning Room Server
The Palace at Coral Gables
Miami
04.2019 - 07.2020
- Assisted residents and family members by suggesting menu options based on preferences.
- Executed cashier duties, restocked supplies, provided customer service, and handled food to support daily operations.
- Maintained a healthy clean environment for staff, residents and visiting family members.
- Closed registers and sanitized station to ensure readiness for next shift.
Education
Hospitality Management - Associate in Arts (AA)
Miami-Dade Community College
Key Biscayne, FL02.2026
Fine Arts - High school diploma
South Miami Senior High School
Miami, FL06.2020
Skills
- Shift management
- Team leadership
- Restaurant operations
- Customer service
- Cash handling
- Food safety
- Sanitation practices
- Barista skills
- Coffee preparation
- Time management proficiency
- Organizational skills
- Negotiation skills
- Administrative experience
- Computer skills
- Interview techniques
Certification
Driver's License, 06/01/22, 11/30/30
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Shift Supervisor
Dr.Smood
10.2022 - 11.2023
Customer Service Associate Lead
Wawa
08.2020 - 10.2022
Dinning Room Server
The Palace at Coral Gables
04.2019 - 07.2020
Hospitality Management - Associate in Arts (AA)
Miami-Dade Community College
Fine Arts - High school diploma
South Miami Senior High School