Bryan Rodriguez Herrera
New York,NY
Summary
Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
10
10
years of professional experience
Work History
Concierge
First Service Residential
New York, NY
04.2024 - Current
- Supported part-time resident manager in conducting daily inspections of building mechanical systems, including two cooling tower cells, seven-module chiller, two boilers, two hot water heaters, and various booster and circulating pumps.
- Oversaw key fob programming tasks, maintaining operational continuity while resident manager was unavailable.
- Assisted the resident manager with registering apartment keys into the KeyLink System
- Maintained building exteriors for professional, clean presentation standards.
Front Desk Agent
Castle Hotel & Spa / Sankara
Tarrytown, NY
05.2021 - Current
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Implemented marketing and promotional initiatives to increase occupancy.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained safe pool water quality levels using different chemicals.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Seafood Team Member
Whole Food Market
New York, NY
05.2023 - 04.2024
- Assisted customers with seafood selection and preparation, enhancing overall shopping experience.
- Maintained cleanliness and organization of seafood department, ensuring compliance with safety standards.
- Collaborated with team members to manage inventory levels, minimizing waste and optimizing stock rotation.
- Demonstrated product knowledge to educate customers on seafood sourcing and sustainability practices.
Electrical Assistant
Izzo Electric Inc
The Bronx, NY
09.2019 - 09.2020
- Has done electrical work for affordable housing
- Knows how to prevent fires with F-16 Fire watch certificate
- Expanded Electrical knowledge under an apprenticeship
- Used hand and power tools to cut, bend and shape wires.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Electrical Apprentice
Jeco Electrical Services Corporation
The Bronx, NY
09.2017 - 09.2019
- Delivering tools to other members on team
- Installing electrical cables through steel beams
- Was team leader and showing new members how to work and speak english
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Tested electrical systems functionality and continuity of circuits using voltmeters
- Understood and used proper tools and equipment to install and maintain electrical systems.
Laborer
Joy Construction
The Bronx, NY
06.2016 - 09.2016
- Painted walls, and flooring, as well as kept the work clean at all times
- Accept large deliveries of supply and building materials
- Followed verbal and written instructions given by foreman.
- Worked alongside team to accomplish work goals according to schedule.
- Used variety of hand and power tools to complete tasks.
Education
High School Diploma -
School For Contemporary Arts
800 E Gun Hill Rd, Bronx, NY 1046706-2017
Skills
- Strong interpersonal and communication skills; dependable
- Adapts to changing Environments and situations quickly
- Efficient in computer literacy skills: Microsoft, iOS, Google, etc
- Works well independently as well as team player
- Guest Inquiries
- Hospitality Service
- Hotel Reservations
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Concierge
First Service Residential
04.2024 - Current
Seafood Team Member
Whole Food Market
05.2023 - 04.2024
Front Desk Agent
Castle Hotel & Spa / Sankara
05.2021 - Current
Electrical Assistant
Izzo Electric Inc
09.2019 - 09.2020
Electrical Apprentice
Jeco Electrical Services Corporation
09.2017 - 09.2019
Laborer
Joy Construction
06.2016 - 09.2016
High School Diploma -
School For Contemporary Arts