Larissa Coward
Chula Vista,CA
Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Overview
12
12
years of professional experience
Work History
CONCIERGE
The Montera (MBK)
La Mesa, CA
01.2024 - Current
- Maintain a neat a professional appearance keeping the front entrance, lobby, and reception areas clean and organized
- Ensuring all people who come in contact are welcomed warmly to the community by standing to greet and offering any assistance needed
- Answering telephones , always using a professional and courteous voice
- Transferring incoming calls or take and deliver appropriate messages
- Monitor all visitors, requesting them to sign in and out of the logbook, reporting any suspicious persons or activity immediately to the supervisor
- Sort and distribute incoming mail
- Accept and report resident's special requests
- Maintain communities lost and found
- Order and replenish administrative supplies as necessary
- Follow all safety standards when operating office equipment
- Support department heads and Executive Directors in administrative functions
- Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
- Encourage teamwork through open communication with Team Members
- Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director
ACTIVITIES ASSISTANT
Grossmont Gardens
La Mesa, CA
07.2022 - 12.2023
- Assist the Activity Director in providing an interesting, creative, and rewarding social atmosphere throughout the Community and promoting resident participation through regularly scheduled high-quality activities, excursions, special events, guest speakers, movie showings, exercise sessions, the establishment of clubs, games, art and creativity opportunities, educational classes and other such activities
- As requested, develop, recruit, manage and schedule Community Volunteers
- Communicate effectively and display tact and friendliness when dealing with residents, families, visitors, co-workers, and supervisors
- Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
- Encourage teamwork through cooperative interactions with co-workers and other departments
- Provided front reception services as a sub when needed
- Filing and sorting mail distribution as well as any additional projects as needed
PRIVATE NANNY
Douber Family
La Mesa, CA
07.2021 - 07.2022
- Prepared meals: Breakfast, lunch and dinner
- Engaged child with activities that prompted learning such as reading books or toys/games according to his development
- Supervised daily routines
- Administered one on one care and meeting the physical, emotional, social and intellectual needs
- Handled household chores on a daily schedule
- At times I assisted in dressing infants/toddlers and changing diapers
CAREGIVER
Grossmont Gardens
La Mesa, CA
10.2020 - 08.2021
- Respond to resident needs promptly and kindly while maintaining each resident's self-respect, personal dignity, personal safety and confidentiality
- Read and follow care plans to ensure proper care is being given to their residents
- Assist residents in their daily living activities including bathing, dressing, hygiene (including shaving, hair care, etc.), meals, activities, bowel and bladder functions (including taking to bathrooms, portable commodes, changing inconsistency products, etc.)
- Provide assistance at mealtime with selecting meals, serving, eating, clearing, delivering room trays as needed or assigned
- Transport residents as necessary assisting them into and out of bed, wheelchairs, etc
- Following all safety/lifting and transferring techniques - escorting them to/from meals, activities, or other transportation needs as requested or assigned
- Perform regular safety checks on residents
- Encourage residents to participate in daily activities such as bed making, laundry, cleaning, setting tables, etc
- Invite, encourage, assist and lead residents in meaningful and life enriching activities (3%)
- Clean, complete laundry, and assist with all other community activities and job duties as required or assigned
- Chart and document appropriate information (including incident reports) communicating any observed or suspected resident change of condition to a supervisor immediately (4%)
- Respond promptly to all resident alerts, carrying walkie-talkies and reacting to emergency or other resident requests as needed
- Ensured resident safety and comfort at all times, assisting in the performance of fire or other safety drills
- Receiving and directing visitor calls, maintain front office shipping and receiving
PRESCHOOL TEACHER
Touching the Hearts of Children Daycare
San Diego, CA
07.2014 - 10.2020
- Planned and prepared activities for children according to their age of development
- Researched different resources to plan and organize lessons for students
- Collaborated with the teaching assistants to provide a classroom environment that is reflective of diversity of children in the classroom; adapt teaching in response to children's differences
- Set up lesson materials, bulletin board displays for seasonal and demonstrations
- Created a classroom environment in which children could learn respect for themselves and others
- Engaged and interacted with all children in the classroom to facilitate social and academic learning
- Assisted and supervised children throughout the entire day
- Allow ample outdoor discovery time
- Developed and built positive relationships with parents/guardians by greeting them and communicating with them, as well as providing experiences that enhance their roles as their child's primary influence in growth and development
- Kept records of the children's progress, routines, interests, and inform parents about their child's development
- Offered well-balanced and nutritious menu options and provided them with nutritious breakfasts, lunches, dinners, and snacks for the children
- At times I assisted in dressing infants/toddlers and changing diapers
TEACHER AIDE
Patrick Wade Child Development Center
San Diego, CA
10.2013 - 07.2014
- Provided appropriate developmental care and instruction for children in age from 6 weeks to 5 years
- Incorporated special instructions provided by parents such as dietary needs, physical needs or other information that may affect a child's experience in the program
- Maintained student safety in classroom and outside environments
- Implemented curriculum with life-based approach
- Set up visual aids, equipment and classroom displays
- Provided standby coverage for multiple teachers
- Assisted Teachers with children and daily routine
- Assisted with developing a list of supplies and equipment for submission to the supervisor
Education
High School Diploma -
Hilltop High School
Chula Vista, CA01.2003
General Ed/Child Development -
Southwestern College
Chula Vista, CASkills
- Plan Ahead and Organized
- Problem-Solving and Critical Thinking
- Self-Starter and Teamwork skills
- Quick Learner
- Attention to Detail
- Communication and Interpersonal Skills
- Dependable and Flexible
- Inventory Management
- Clerical and computer skills
- Filing and Sorting
- Food Prep experience
- Vendor interaction
- Front desk support
- Telephone etiquette
Timeline
CONCIERGE
The Montera (MBK)
01.2024 - Current
ACTIVITIES ASSISTANT
Grossmont Gardens
07.2022 - 12.2023
PRIVATE NANNY
Douber Family
07.2021 - 07.2022
CAREGIVER
Grossmont Gardens
10.2020 - 08.2021
PRESCHOOL TEACHER
Touching the Hearts of Children Daycare
07.2014 - 10.2020
TEACHER AIDE
Patrick Wade Child Development Center
10.2013 - 07.2014
High School Diploma -
Hilltop High School
General Ed/Child Development -
Southwestern College