Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Qubilah Felix

Springfield,MA
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Summary

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

9
9
years of professional experience

Work History

Concierge

Glenmeadow
07.2021 - Current
  • Operate multi-line telephone system
  • General clerical duties; data entry, filing,
  • Assist with packages and deliveries
  • Keep confidentiality
  • Responded to guest inquiries to maximize guest satisfaction.
  • Creating a welcoming and comfortable environment for guests.
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.

Direct Support Professional

PATHLIGHT
10.2017 - 05.2020
  • Take care of individuals with disabilities
  • Conducting reports detailing support and service provided throughout each shift
  • Transported clients to and from medical appointments with safety and efficiency.
  • Coordinated recreational activities and medical appointments for assigned clients
  • Monitored clients' overall health and well-being and noted significant changes.
  • Developed and implemented individualized care plans to meet the individual needs of each client.

Tutor/Mentor

STUDENT SCHOLAR ATHLETES
01.2018 - 05.2018
  • Coordinated positive resolutions by helping individuals develop and maintain important coping skills
  • Kept youth focused on positive activities by arranging sports, entertainment, and service outings.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Developed student confidence through positive reinforcement strategies.

OFFICE ASSISTANT

AMERCAN INT'L COLLEGE
08.2017 - 05.2018
  • Supported staff on special assignments and ad hoc projects.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Reviewed files, records, and other documents to obtain information to respond to requests.

OFFICE ASSISTANT

AMERCAN INT'L COLLEGE
05.2015 - 05.2017
  • Supported staff on special assignments and ad hoc projects.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Reviewed files, records and other documents to obtain information to respond to requests.

RESIDENTAL STAFF

CHD
08.2016 - 01.2017
  • Protected residents and advisors by securing entrances and exits from unauthorized entry
  • Eliminated unsafe, illegal, and non-compliant behaviors in students with targeted disciplinary or corrective actions
  • Checked residential areas to verify housekeeping and address sanitation concerns.

Mentor

College Steps
08.2014 - 05.2016
  • Developed and implemented individualized academic plans for students.
  • Facilitated workshops and seminars to foster the development of problem-solving, decision-making, and critical thinking.
  • Encouraged exploration of new hobbies and career opportunities to enhance the quality of life.
  • Advocated for students to access available resources.

Education

Bachelor of Arts - Education of Individuals in Elementary Special Education Programs

American International College, Springfield,MA
05.2018
  • Dean's List Spring 2018
  • Member of Women Organization

Skills

  • Reporting Capabilities
  • Calendar and Scheduling Software
  • Compassionate Care
  • Clerical Support
  • Hospitality Management
  • Safe Work Practices
  • Telephone Etiquette
  • Interpersonal Communications
  • Accounts Payable and Accounts Receivable
  • Case Management
  • First Aid and Safety
  • Care Plan Assessment

Accomplishments

  • Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Concierge - Glenmeadow
07.2021 - Current
Tutor/Mentor - STUDENT SCHOLAR ATHLETES
01.2018 - 05.2018
Direct Support Professional - PATHLIGHT
10.2017 - 05.2020
OFFICE ASSISTANT - AMERCAN INT'L COLLEGE
08.2017 - 05.2018
RESIDENTAL STAFF - CHD
08.2016 - 01.2017
OFFICE ASSISTANT - AMERCAN INT'L COLLEGE
05.2015 - 05.2017
Mentor - College Steps
08.2014 - 05.2016
American International College - Bachelor of Arts, Education of Individuals in Elementary Special Education Programs

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Qubilah Felix