Summary
Overview
Work History
Education
Skills
Timeline
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Bryant Bumpus

Portland,OR

Summary

Results-driven Customer Success professional with deep expertise in legal technology, compliance workflows, and process optimization. Proven track record of leading cross-functional teams and implementing scalable onboarding systems that drive client adoption and long-term success. Skilled in translating complex legal and technical concepts into actionable onboarding experiences. Recognized for adaptability, analytical thinking, and building strong client relationships from day one.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

Josef Legal
02.2024 - Current
  • Promoted from Legal Technologist Lead
  • Lead strategic relationships with high-value legal tech clients, ensuring successful onboarding and long-term adoption.
  • Serve as liaison between clients and internal product/engineering teams to drive roadmap alignment.
  • Created scalable onboarding templates and documentation, reducing onboarding time by 30%.

Legal Technologist Lead

Josef Legal
07.2023 - 01.2024
  • Promoted from Legal Technologist Contractor
  • Mentored and trained a team of legal technologists, implementing QA checks that improved deliverable accuracy by 25%.
  • Led custom solutions development for enterprise clients using Josef’s automation tools.
  • Spearheaded the integration of multiple legal tools with Josef’s platform, increasing client efficiency and satisfaction.

Legal Technologist (Contractor)

Josef Legal
01.2023 - 06.2023
  • Built automated legal workflows for law firms and legal departments.
  • Translated complex legal processes into scalable no-code solutions using Josef’s platform.
  • Earned rapid promotion by delivering client-facing tools ahead of schedule with minimal errors.

Lab Director

Botanical Laboratories
01.2020 - 08.2022
  • Promoted from Extraction Technician in Jan 2022
  • Oversaw extraction lab operations, office management, and compliance reporting.
  • Doubled production output year over year by overhauling SOPs and streamlining workflows.
  • Ensured full compliance with Oregon industry regulations and METRC tracking.
  • Led training programs for new technicians and improved retention through mentorship.

Education

Bachelor’s Degree -

Harding University
Searcy, AR
05.2012

Skills

  • Client onboarding, orientation retention
  • Issue resolution & escalation management
  • Cross-functional leadership
  • CRM Systems Expertise (HubSpot, Salesforce)
  • Legal tech regulatory compliance
  • Process improvement & SOP development
  • Communication stakeholder engagement
  • Remote team collaboration
  • Customer relationship management
  • Proficient in Microsoft, Mac Google office tools

Timeline

Customer Success Manager

Josef Legal
02.2024 - Current

Legal Technologist Lead

Josef Legal
07.2023 - 01.2024

Legal Technologist (Contractor)

Josef Legal
01.2023 - 06.2023

Lab Director

Botanical Laboratories
01.2020 - 08.2022

Bachelor’s Degree -

Harding University

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Bryant Bumpus