Microsoft Word, Excel, Powerpoint
Bryant Burns
Riverside
Summary
Experienced restaurant professional with 15 years in the industry, possessing extensive knowledge of both front-of-house and back-of-house operations. Proven track record in team leadership, coaching, and overall restaurant operations. Committed to driving business growth through strategic sales initiatives, effective management of food and liquor costs, and a relentless focus on delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Director of Operations
Dividend Restaurant Group
03.2021 - Current
- Develop and assist with company long term strategic plans to guide operational activities and drive business growth.
- Reduce operational costs by identifying and capitalizing on cost-saving opportunities.
- Collaborate with senior management to define organizational objectives and develop actionable plans to achieve them.
- Responsible for creating a culture that reflects the company values, increasing sales and profits through sound financial management and provides leadership, direction and support to the General Managers.
- Recruiting, selecting, training, supervising, coaching, counseling, and when necessary, terminating restaurant management staff.
- Develop managers by providing ongoing feedback and establishing performance expectations.
- Develops managerial and leadership abilities of restaurant management staff.
- Consistently and constantly reinforces company values.
- Conducts meetings with restaurant management team on a regular basis.
- Provides coaching and feedback on an on-going basis.
General Manager
Romano's Macaroni Grill
12.2013 - 03.2021
- Focused on increasing profits by developing a culture of expectations, performance-based scheduling, initiating sales contest, and managing P & L.
- Reduced and controlled expenses with 1 on 1 coaching with service and culinary managers while bringing awareness to areas of improvement through P & L coaching.
- Promoted dynamic, positive and memorable guest experiences through mentoring, in the moment coaching, and after shift follow ups.
Culinary Manager
Romano's Macaroni Grill
03.2013 - 12.2013
- Managed inventory to achieve targeted profit margin.
- Complied with health and sanitation practices and procedures.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Completed regular line checks to maximize quality assurance.
- Maintained kitchen cleanliness and sanitized by implementing surface and equipment schedules and standards.
- Interviewed, hired, and supervised BOH and FOH staff.
Service Manager
Romano's Macaroni Grill
08.2010 - 03.2013
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Managed the bar, liquor cost, and proper pouring.
- Uphold quality standards by monitoring and correcting work.
- Schedule according to rankings, recognized gold servers and coached bronze servers.
- Created a performance check-in for servers and bartenders. Setting goals and testing knowledge.
Education
Bachelor of Arts - Business Management & Entrepreneurship
DeVry University
Colton, Ca01.2011
Skills
- Food and beverage expert
- Customer-focused approach
- Effective time management
- Strong customer service
- Customer relationship building
- High-volume dining
- High standards of cleanliness
- Inventory management
- Budget management
- Operational efficiency
Accomplishments
2021-2023 Director of Operations of the year.
2021-2023 Operations Director of the year
Director of the year for two consecutive years. Had the lowest operations comps at 0.3%. Had the lowest actual vs. theoretical at 0.3% . Ran the lowest labor % to budget at 0.7% under budget. Led the field in guest review scores.
Software
Timeline
Director of Operations
Dividend Restaurant Group
03.2021 - Current
General Manager
Romano's Macaroni Grill
12.2013 - 03.2021
Culinary Manager
Romano's Macaroni Grill
03.2013 - 12.2013
Service Manager
Romano's Macaroni Grill
08.2010 - 03.2013
Bachelor of Arts - Business Management & Entrepreneurship
DeVry University
Similar Profiles
Tyler DellArcipreteTyler DellArciprete
Senior Financial Analyst at Dividend Restaurant GroupSenior Financial Analyst at Dividend Restaurant Group
Dylan RocchioDylan Rocchio
Vice President of Acquisitions at Landmark DividendVice President of Acquisitions at Landmark Dividend
Victoria RobertsonVictoria Robertson
Project Resolution Team Lead at Dividend FinanceProject Resolution Team Lead at Dividend Finance
Daniel BerkshireDaniel Berkshire
Cook at Fusion Restaurant and BarCook at Fusion Restaurant and Bar
Hugo HitchcockHugo Hitchcock
Customer Service at Chipotle RestaurantCustomer Service at Chipotle Restaurant