Bryant Cortes
INGLEWOOD,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
BASW Intern (Senior Year)
Mental Health America Los Angeles Wellness Center
09.2022 - 04.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system to set up client's documentation forms such as, care plans, needs evaluation forms, payer financial information, and financial obligation agreement.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects via shadowing Field Instructor.
- Gained valuable experience working within a specific industry
- Immediate Supervisor: Armando Jimenez, Wellness Specialist
- 16 hours per week
Outreach Intern (Junior Year)
Long Beach City College - Basic Needs Program
02.2022 - 05.2022
- Increased community engagement by conducting outreach events and promoting organization''s programs.
- Assisted in creating effective marketing materials to increase program awareness and participation.
- Coordinated volunteers for various projects, ensuring efficient use of resources and maximum impact.
- Participated in relevant training sessions to enhance professional skills and stay current with industry trends.
- Compiled data from outreach initiatives, enabling accurate reporting on program outcomes and effectiveness.
- Immediate Supervisor : Justin Mendez, Basic Needs Program Manager
- 8 hours per week
Shift Leader /Line Cook
Panda Express Restaurant
01.2019 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Bachelor of Arts - Social Work
California State University - Long Beach
Long Beach, CA05.2023
High School Diploma -
Lawndale High School
Lawndale, CA06.2019
Skills
- Customer Service Management
- Team Collaboration and Leadership
- Positive Attitude
- Cash Handling
- Conflict Resolution
- Problem-solving abilities
- Delegation skills
- Quality control assurance
- Customer service focus
- Staff training and development
- Effective communication
Languages
English
Spanish
Timeline
BASW Intern (Senior Year)
Mental Health America Los Angeles Wellness Center
09.2022 - 04.2023
Outreach Intern (Junior Year)
Long Beach City College - Basic Needs Program
02.2022 - 05.2022
Shift Leader /Line Cook
Panda Express Restaurant
01.2019 - Current
Bachelor of Arts - Social Work
California State University - Long Beach
High School Diploma -
Lawndale High School
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