Wazma Sayied
Mental Health Case Manager
Los Angeles,CA
Summary
Dedicated and compassionate Mental Health professional with over 18 years of experience in fast-paced positions. Adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Extensive experience in: Developing and implementing individualized care plans for clients; Monitoring client progress and coordinating services and resources for clients; Providing crisis intervention and support.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Personal Service Coordinator
Los Angeles Mental Health America
08.2015 - 12.2018
- Maintained detailed records of client interactions, progress, and goals to monitor success over time.
- Addressed potential conflicts proactively, working collaboratively with clients and service providers to find mutually satisfactory resolutions.
- Offered empathetic listening and compassionate support during difficult times, fostering a sense of trust among clients served. Provided crisis intervention when necessary, maintaining a calm demeanor and offering appropriate solutions or referrals.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of personal service coordination.
- Developed strong communication and organizational skills through working on group projects.
Medical Case Worker I & II
Los Angeles Department Of Mental Health
10.2006 - 07.2014
- Collaborated with multidisciplinary teams to develop holistic care strategies for complex medical cases.
- Assisted patients in navigating the healthcare system, advocating on their behalf and ensuring access to appropriate resources.
- Enhanced patient satisfaction through timely coordination of medical services and resources.
- Promoted a supportive environment for patients facing challenging circumstances such as terminal illness or financial hardship.
- Reduced hospital readmissions by effectively managing high-risk cases and implementing preventive measures.
Education
Marriage And Family Therapy - Marriage And Family Therapy Course Work
California State University, Northridge
18111 Nordhoff Street Northridge, CA 91330 05.2001 -
Bachelor of Arts - Psychology
California State University, Northridge
18111 Nordhoff Street Northridge, CA 91330 05.2001 -
Skills
Intensive Case Management Experience
HIPAA Guidelines
Bilingual in Pashto, Urdu and Dari
Microsoft Office proficiency
Organized and detail-oriented
Excellent interpersonal, verbal and written skills and ability to effectively work with people from diverse backgrounds and age groups
Timeline
Personal Service Coordinator
Los Angeles Mental Health America
08.2015 - 12.2018
Medical Case Worker I & II
Los Angeles Department Of Mental Health
10.2006 - 07.2014
Marriage And Family Therapy - Marriage And Family Therapy Course Work
California State University, Northridge
05.2001 -
Bachelor of Arts - Psychology
California State University, Northridge
05.2001 -
Traveling, reading, meeting new people
- Extensive international travel background, comfortable working with and in different cultures.
- Adapted to a new culture while living in Indonesia and working as a team to teach English as a Second Language to a class of Elementary, Middle, and High school students.
- Demonstrated cross-cultural understanding and communication skills planning, developing and executing lesson plans to teach core English concepts to all levels students in Indonesia
- Enhanced public speaking and cross-cultural communication skills while teaching a classroom of 32 students 30 hours per week.
Traveling, reading, meeting new people
- Extensive international travel background, comfortable working with and in different cultures.
- Adapted to a new culture while living in Indonesia and working as a team to teach English as a Second Language to a class of Elementary, Middle, and High school students.
- Demonstrated cross-cultural understanding and communication skills planning, developing and executing lesson plans to teach core English concepts to all levels students in Indonesia
- Enhanced public speaking and cross-cultural communication skills while teaching a classroom of 32 students 30 hours per week.