Paulina Serrano
Reedley,CA
Summary
.Dedicated social services provider with experience in mental health support, case management, and crisis response. Skilled in working with diverse and underserved populations, facilitating support groups, and connecting clients to essential community resources. Committed to trauma-informed care and client-centered advocacy.
Overview
4
4
years of professional experience
Work History
Personal Service Coordinator
Turning Point of Central California
09.2024 - Current
- Provide case management services to children, adolescents, and adults with mental health needs.
- Develop, implement, and monitor individualized service plans in collaboration with patients and multidisciplinary teams.
- Support patients in accessing services including housing, healthcare, benefits, and educational resources.
- Provide psychoeducation and skill-building support related to coping skills, and daily functioning.
- Advocate for patients to reduce barriers to care and improve overall well-being.
- Maintain accurate and timely documentation in electronic health records in compliance with agency and confidentiality guidelines.
Facilitator
Marjaree Mason Center
09.2023 - 09.2024
- Monitored shelter facilities to ensure the safety and well-being of residents and staff.
- Provided information and referrals to community resources such as housing services, food assistance, and healthcare.
- Responded to resident concerns and conflicts using de-escalation and problem-solving skills.
- Collaborated with team members to support residents’ needs and maintain a stable living environment.
Client Service Provider
Turning Point of Central California
Fresno CA
05.2022 - 09.2023
- Monitored shelter facilities to ensure the safety and well-being of residents and staff.
- Provided information and referrals to community resources such as housing services, food assistance, and healthcare.
- Responded to resident concerns and conflicts using de-escalation and problem-solving skills.
- Collaborated with team members to support residents’ needs and maintain a stable living environment.
Education
Bachelor’s degree - Sociology, Child and Family Science
Fresno State
Fresno Ca05.2022
Sociology AA-T - undefined
Reedley College
Reedley Ca05.2020
Communication Studies - undefined
Reedley College
Reedley Ca05.2020
High School diploma - undefined
Reedley High School
Reedley Ca05.2017
Skills
- Case Management
- Crisis Intervention
- Trauma-Informed Care
- Client Advocacy
- Resource Coordination & Referrals
- Collaboration with Multidisciplinary Teams
- Psychoeducation Facilitation
- Documentation & Case Notes
- Active Listening & Empathy
- Time Management & Organization
Timeline
Personal Service Coordinator
Turning Point of Central California
09.2024 - Current
Facilitator
Marjaree Mason Center
09.2023 - 09.2024
Client Service Provider
Turning Point of Central California
05.2022 - 09.2023
Bachelor’s degree - Sociology, Child and Family Science
Fresno State
Sociology AA-T - undefined
Reedley College
Communication Studies - undefined
Reedley College
High School diploma - undefined
Reedley High School