Summary
Overview
Work History
Education
Skills
Timeline
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Bryant Delgado

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and professionalism.

Overview

11
11
years of professional experience

Work History

OA Transit Dispatcher

New York City Transit (MABSTOA)
04.2021 - Current


  • Proven ability to learn quickly and adapt to new situations.
  • Assign Bus Operators to their runs; direct movement of buses within the assigned routes.
  • Ensure the rules and procedures pertaining to bus operations are effectively followed.
  • Worked effectively in handling unforeseeable occurrences during operation, and determine ways to avoid as many delays as possible.
  • Excellent communication skills, both verbal and written when reporting and investigating accidents, uncommon occurrences and operational equipment failures.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships with fellow Dispatchers and Bus Operators.
  • Proficient with keeping time records by using UTS program.
  • Communicate by using the radio or telephone with Bus Operators, other Dispatchers, management and the public.
  • Operate Authority vehicles on the road or in the yards, when required.
  • Familiarized with "Article 19-A" law.


Bus Operator

New York City Transit (MaBSTOA)
03.2015 - 04.2021
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
  • Participated in ongoing training sessions to stay current on NYC Transit best practices and regulatory updates.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
  • Assisted passengers with inquiries and requests during trips.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.

School Safety Agent

New York Police Department
10.2014 - 03.2015
  • Enhanced school safety by conducting thorough security checks and monitoring student activities.
  • Assisted in the development of emergency response plans for various situations, improving overall preparedness.
  • Collaborated with school administrators and staff to identify potential risks and implement preventive measures.
  • Provided support during emergency situations, ensuring timely response and effective communication among all parties involved.
  • Addressed student behavior issues by implementing conflict resolution strategies, promoting a positive school culture.
  • Reduced instances of bullying through proactive intervention strategies, working collaboratively with counseling staff to address underlying issues affecting student interactions.
  • Maintained detailed incident reports that accurately documented any safety-related occurrences on campus grounds.
  • Patrolled school property and mitigated risk or reported incidents.
  • Provided security and safety to school staff and students.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Traffic Enforcement Agent

New York City Police Department
05.2013 - 10.2014
  • Improved traffic flow by enforcing parking regulations and issuing citations to violators.
  • Enhanced pedestrian safety by monitoring crosswalks and assisting individuals in crossing streets safely.
  • Reduced accidents at intersections by directing traffic during peak hours and special events.
  • Supported accident investigations with detailed reports and documentation of incidents.
  • Increased compliance with traffic laws by conducting routine patrols and identifying repeat offenders.
  • Ensured accurate record-keeping by maintaining a daily log of activities, violations, and incidents.
  • Streamlined ticket processing by utilizing electronic devices for citation issuance, increasing efficiency and reducing errors.
  • Handled citation and traffic violation paperwork.
  • Responded calmly to emergencies while directing affected parties appropriately for their safety and expedited assistance from relevant authorities.

Education

GED -

John Bowne High School
Flushing, NY
06.2009

Skills

  • Self-Directed
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Excellent Communication
  • First Aid/CPR
  • Fluent in Spanish
  • Task Prioritization
  • Written Communication
  • Time Management
  • Attention to Detail
  • Cultural Awareness
  • Supervision and leadership
  • Data Entry
  • Teamwork and Collaboration
  • Organization
  • Decision-Making

Timeline

OA Transit Dispatcher

New York City Transit (MABSTOA)
04.2021 - Current

Bus Operator

New York City Transit (MaBSTOA)
03.2015 - 04.2021

School Safety Agent

New York Police Department
10.2014 - 03.2015

Traffic Enforcement Agent

New York City Police Department
05.2013 - 10.2014

GED -

John Bowne High School

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Bryant Delgado